Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. 

This position will be a part of the Enterprise sales organisation, that focuses on organisations (customers) with 500+ employees. This is an individual contributor role and as part of that sales team you will participate in our new sales strategy and direction change for Freshworks CX products.

Key Responsibilities

• Sell the CX Freshworks suite of products to “new logo” customers in your territory
• Identify new CX opportunities, creating end to end sales lifecycle, direct and through the field
• Tier your accounts and prospect into them alongside your BDR, via tailored and relevant outreach campaigns (social, email and cold calling)
• Build, develop and manage your sales pipeline
• Lead and communicate effectively with other departments such as business development, marketing and pre-sales throughout the sales process
• Travel to customer locations and marketing events as needed
• Commit to continuous improvement and constant learning

• Minimum 4-7 years experience managing complex ”lead to close” sales cycles for customer service software; preferably in a strategic software sales environment with a focus on acquisition of new customers (Hunter role)
• Experienced in Value Selling and other key sales methodologies (Sandler, Challenger Sale, BASHO..etc)
• Domain knowledge and sales experience in the field of Customer Service Software is required
• Consistent overachievement of sales goals in a geographic territory selling complex software solutions
• Customer-oriented, extraordinary communication skills, high curiosity and an eagerness to learn are must-have traits
• Fluent in English and Dutch

These are some benefits you can expect from us in return:

• Enhanced Paid-Time-Off with an additional day for the 1st 5 years of service
• Company-funded Accidental Death & Long-Term Disability (WGA/WIA) insurance
• Pension supplement of 4% of base salary
• Learning & Reading budget of up to €1.000 per year
• Fitness budget of up to €30 per month
• Access to a Collective Health Insurance with ONVZ
• Free yoga classes twice a week
• 25 days annual Paid-Time-Off (PTO) 
• Company Funded Employee Assistance Program (EAP) for both you and your family
• Discounted Tax Support Services

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.