Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. 

Please note: This role will be based in Bellevue, WA and requires an in-office presence.

A key leadership team member supporting the Chief Customer and Marketing Officer at Freshworks, based in Bellevue, WA. Work alongside these leaders and teams as an Executive Assistant as well as Program Manager of key initiatives. You will be involved and responsible for business operations and develop new skills.

• The Executive Assistant will be directly reporting to the CCMO
• Not only an EA but also a business partner as a program manager overseeing key programs
• A key member of the team working alongside other leaders to drive change
• Calendar Management: Managing the executive's schedule, arranging meetings, appointments, and coordinating travel plans.
  This includes scheduling, rescheduling, and prioritizing events to optimize the
  executive's time
• Communication: Handling and filtering incoming emails, phone calls, and other forms of communication, and responding on the executive's behalf when appropriate. Ensuring that important messages reach the executive promptly. You are responsible for communicating with the management team on updated agenda items, and assisting with ad hoc projects when needed
• Information Management: Organizing and maintaining documents, files, and other critical information. This includes keeping records, confidential documents, and data organized and easily accessible
• Relationship Building: Building and maintaining relationships with key internal and external stakeholders, including employees, clients, partners, and board members
• Confidentiality: Handling sensitive and confidential information with the utmost discretion and maintaining a high level of trustworthiness
• Technology Proficiency: Staying updated on relevant software and tools to enhance productivity, such as email management software, project management tools, and communication platforms
• Team Support: Collaborating with the executive's direct reports and teams to ensure alignment with the executive's goals and priorities
• Crisis Management: Being prepared to handle emergencies, crises, or urgent matters on behalf of the executive 
• Meeting Support: Preparing materials and agendas for weekly management meetings, taking minutes, and ensuring that follow-up actions are tracked and completed
• Research: Conducting research and analysis on various topics, providing the executive with relevant information to support decision-making.
• Budget Management: Managing the executive's budget, expense reports, and financial records, ensuring that expenses are tracked and within budget limits.
• Travel Arrangements: Planning and organizing travel, including booking flights, accommodations, ground transportation, and ensuring travel itineraries are well-detailed.
• Recruiting: Partner with Recruiting to accommodate candidate interviews with executives and prepare workspaces for new hires
• Event Planning:.Coordinate and facilitate company engagement events, such as the annual Sales Kick-off, Quarterly Award Dinners, and work closely with cross-functional leaders to assist with internal & external events (both virtual and on-site). Assist with creating presentation slides for All-Hands and other ad hoc events.

• 8-10+ years of Executive Assistant experience (Enterprise experience is a plus!)
• Previous experience managing program and initiatives is ideal not not required
• This is an in-office /  hybrid role that will require in-office work days with the executives 
• Prior experience maintaining confidentiality and dealing with information that is highly sensitive
• Prioritize multiple tasks seamlessly with impeccable attention to detail
• Exceptional written and verbal communication skills
• Possess a positive, can-do attitude with the desire to take on additional responsibilities
• Strong business applications skills including proficiency in (G Suite, Excel, PPT, Slack, etc)

Washington Pay Range: $119,200—$193,700 comprising an annual salary and incentive compensation.

Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus may be available.

Freshworks Benefits: Freshworks offers multiple options for medical, dental, vision, disability and life insurance. Flexible time off (plus paid US holidays), commuter benefits (attached to a flexible spending account) and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.