About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. 

We are seeking an experienced and talented RFP Analyst to join our high-performing team. As the RFP Analyst, you will take a leadership role in managing and overseeing RFP’s. Your exceptional expertise in crafting winning proposals, extensive knowledge of industry standards, and strong project management skills will be instrumental in driving our organization's success and securing new business opportunities.

Responsibilities:

• RFP Strategy and Execution:
  • Lead the development and implementation of strategic approaches for RFP responses, ensuring alignment with the company's goals and objectives.
  • Collaborate closely with sales, marketing, product, and executive teams to create tailored proposal strategies that highlight our unique value propositions.
  • Evaluate each RFP's requirements, identifying key deliverables and ensuring all submission elements are addressed comprehensively.
• Content Development and Customization:
  • Craft compelling and accurate RFP responses, showcasing our organization's capabilities, solutions, and competitive advantages.
  • Oversee the gathering of relevant information from subject matter experts and cross-functional teams, ensuring timely delivery of content.
  • Implement best practices for content customization, tailoring each response to the specific needs and preferences of individual customers.
• RFP Project Management:
  • Manage multiple RFP projects simultaneously, adhering to strict deadlines and ensuring the highest quality of responses.
  • Conduct regular status meetings, providing updates on RFP progress and addressing any potential challenges.
• Compliance and Quality Assurance:
  • Ensure all RFP responses adhere to company standards, compliance requirements, and industry regulations.
  • Perform thorough quality checks on proposals, verifying accuracy, completeness, and consistency of content.
  • Implement continuous improvement initiatives to enhance the efficiency and effectiveness of RFP processes.
• Relationship Building and Engagement:
  • Act as a key point of contact for the sales team during the RFP process, addressing inquiries, and providing professional and timely responses.
  • Build and maintain strong relationships with the sales team, understanding their needs and preferences to deliver tailored and compelling proposals.
  • Collaborate with the sales team to strategize on customer engagement and follow-up activities post-RFP submission.

• Bachelor's degree in Business Administration, Marketing, Finance, or a related field.
• Proven experience (1+ years) in successfully managing and responding to RFPs in a competitive industry.
• Exceptional writing skills with the ability to convey complex information clearly and persuasively in proposal responses.
• Strong project management abilities, capable of managing multiple RFPs concurrently and meeting strict deadlines.
• Excellent leadership and communication skills, with a collaborative approach in working with cross-functional teams and stakeholders.
• Thorough understanding of industry-specific compliance standards, best practices, and regulatory requirements.
• Detail-oriented with a commitment to maintaining high-quality and error-free RFP responses.
• Proficiency in RFPIO, MS Word & Powerpoint

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.