Specialist - Big Data Analytics (Senior Data Analyst)

  • Full-time
  • Function: IT Business Analytics(INT)

Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end-user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including American Express, Sony, Vice Media, TaylorMade, Sotheby’s, Stitchfix, OfficeMax, Multichoice, Delivery Hero, ITV, and Klarna.Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).


Job Description

  • Ability to provide business insights by understanding data/metrics generated out of Enterprise BI Environment.
  • Understand business processes and evaluate BI impact and help in designing BI Solution 
  • Staying up-to-date on the latest process and IT advancements to automate and modernize systems.
  • Conducting meetings and presentations to share ideas and findings.
  • Documenting and effectively communicating your insights and plans to cross-functional team members and management.
  • Gathering critical information from meetings with various stakeholders and producing useful reports.
  • Working closely with business stakeholders, technologists, and managerial staff.
  • Ensuring solutions meet business needs and requirements.
  • Performing solution testing and preliminary user acceptance testing.
  • Serving as a liaison between stakeholders and users.
  • Managing competing resources and priorities.
  • Monitoring deliverables and ensuring timely completion of projects.


  • A minimum of 5-7 years of experience in business analytics or a related field.
  • SQL is must.
  • Good understanding on Data Warehousing, Data Modelling.
  • Must have Power BI skillset or similar  experience in visualization tools
  • Strong knowledge of SaaS metrics and an understanding of business domains 
  • Excellent experience in analysing and presenting business insights after understanding Organisational Data/Metrics
  • Fundamental analytical and conceptual thinking skills.
  • The ability to influence stakeholders and work closely with them to determine acceptable solutions.
  • Experience in creating detailed reports and giving presentations.
  • Excellent planning, organisational and time management skills.

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

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