Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

As a Billing Specialist, you will be a key member of the Finance team, directly contributing to the growth of our business by partnering with key cross-functional team members to support all activities within the processing of our customer subscriptions. 

Responsibilities: 

• Support Business Desk team members worldwide in assisting the order to invoicing process
• Review order forms in a timely manner to ensure appropriate subscriptions and invoices are generated accurately
• Collaborate with all key stakeholders to resolve any billing discrepancies and lead collection efforts when necessary
• Ensure internal policy adherence related to the customer signatory process
• Respond to customer queries received via emails, phone calls, tickets, and other modes of communication
• Provide best-in-class customer service with first-time-right resolution
• Assist with month-end close activities for financial reporting

Please note this is a hybrid role with onsite expectations of 3 days/week (Tue - Thur) from our San Mateo HQ

• Previous billing or AR experience in the technology field
• Experience with Chargebee is a plus
• Responsive with strong communication skills, both written and verbal
• Demonstrate a sense of urgency in a fast-paced environment with tight deadlines
• Proactive team player with a "can do" attitude
• Exceptional attention to detail
• Problem solving and analytical skills
• Proficiency with G-Suite and O360

California Pay Range: $84,000 - $120,000+. 

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.