Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).
Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.
Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

• Engagement in all big deals that are critical to the firm to ensure a 100% win rate. 
• Review of contract responses received from customers and liaise with various stakeholders within the organization (ex: legal, finance, security, product, etc.) for business friendly resolution. 
• Negotiation and finalization of contracts with customers/Sales (calls/emails)
• Funnel feedback from customers and the region on industry standards and best practices
• Build custom pricing models where needed. 
• Discount assessments/approvals. 
• Governance of signed customer contracts 
• Ensuring compliance with Freshworks’ compliance and information security guidelines 
• Program/Project manage process improvements initiatives which may involve anything from documentation of SOP to product/tool implementation. 
• Be the ‘go to’ team/individual for our GTM teams, enabling them to successfully engage customers and drive business growth. 

• Have a Bachelor's degree
• Any prior experience in contract negotiation/management will be a plus.
• Be detail-oriented with excellent written and verbal communication skills
• Need to be able to think out of the box and solve creative ways to drive deals to closure. 
• An entrepreneurial mindset and overall interest in business, particularly SaaS and product selling is an absolute plus. 
• Given the many stakeholders one has to work with, a person having exceptional interpersonal skills is essential. 
• Demonstrate a strong sense of urgency and have the ability to meet deadlines in a fast-moving environment.
• Be willing to work a shift patterns that aligns with our US Teams (6 PM - 3 AM IST OR 8 PM - 5 AM IST)

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.