About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. 

Job Description

The Internal Audit team at Freshworks is looking for a passionate and self-driven professional to join their team. This position is an exciting and challenging opportunity for an audit professional who is eager to learn and understand end to end business processes and seeks to challenge themselves in complex situations. The Internal Audit team at Freshworks is an advisor to the Business - performing risk and control assessment, and providing recommendations in bringing efficiencies and enhancing processes, bringing overall value to the organization as it grows. This role will be integral in the successful execution of SOX, Internal audits and various other initiatives in support of Freshworks’ internal processes and controls.

Partner with the business team to understand and document processes, identify risks or gaps. Stay up to date with changes in business and assess impact to controls framework.

Execute on SOX testing as assigned, ensuring testing timelines are met and quality of testing is as per training provided. Coordinate with external auditors for walkthroughs, testing and answering queries.

Perform other operational audits as assigned.

Assist in providing regular updates to executive management on testing status.

 Manage and prioritize tasks assigned to meet audit deadlines.

Demonstrate leadership by asking insightful questions, provide solutions-oriented perspective, and communicating effectively.

 Build and maintain effective and collaborative relationships with internal stakeholders and colleagues within the team.

• Bachelor’s degree in accounting or higher in a relevant field (Accounting, Finance, Business, Audit)
• Must be qualified/Semi-qualified CA, CPA, CMA (CIA, CISA, or similar is advantageous).
• Minimum 4+ years of audit experience - US SOX Experience required.
• Previous Big Four experience in internal audit or external audit required.
• Prior experience with SAAS companies preferred.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.