About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).
Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).
Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation.

While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation.
Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.

About the role:

We’re looking for a result-oriented Social Impact Manager for the development and execution of Freshworks social impact efforts in line with Freeshworks’ values. In this role, you will be responsible for understanding the needs of communities, defining how Freshworks can move the needle on several of them, and strategically working across teams at Freshworks to make that impact a reality. This is a truly collaborative & cross-functional role and will report to the Director of Social Impact.

Ideal Candidate:

• A staunch advocate for the significance of philanthropy, policy, and partnerships in shaping a more equitable, sustainable world. 
• Possesses a deep understanding of the evolving landscapes of social impact and ESG, supported by prior professional roles in social impact, public affairs, economics, and sustainability.
• A collaborative team leader known for innovative thinking, capable of conceptualizing and executing measurable social impact initiatives. 
• A meticulous generalist adaptable to the changing needs of both the organization and the communities it serves.
• Proficient at playing at the intersection of the technology and non-profit sectors.
• A skilled communicator, adept researcher, and established strategist in driving social change.

Responsibilities:

• Develop and implement our social impact strategy, aligned with organizational goals, global frameworks and industry best practices.
• Work collaboratively with internal teams to embed social impact considerations into business strategies, policies, and operations.
• Stay up-to-date with social impact trends, research, and innovative practices to drive continuous improvement.
• Forge and oversee partnerships with community organizations, NGOs, and governmental bodies to facilitate cooperative endeavors focused on social impact. 
• Create and implement programs fostering diversity, inclusion, employee volunteering, philanthropy, and community involvement.
• Monitor and measure the effectiveness and outcomes of social impact initiatives and prepare reports for internal and external stakeholders.
• Offer guidance and training to employees regarding social impact practices and community engagement. 
• Ensure adherence to pertinent regulations and ethical standards governing social impact activities.

Job Requirement:

• Minimum of 6 years relevant work experience in the Social Impact space.
• Proven project management experience.
• Knowledge of the norms governing Not for Profits, CSR regulations and best practices.
• Excellent written and verbal communication skills in English.
• Experience with report writing, data collection and analysis and research is preferred.
• Willingness and ability to travel for work

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.