About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. 

JOB SUMMARY

We are looking for a dynamic project manager to join our team to help drive brand design projects to completion, help increase workflow efficiency and streamline our creative  processes.  The Brand Design Project Manager supports the Brand Operations team

in helping organize and evolve creative processes, systems, tools, projects and programs that enable the team to scale and create world-class design experiences and helps ensure projects are properly set up and organized to be as efficient as possible for the brand creative team. 

RESPONSIBILITIES

• Drive planning, process, tracking, and communication alignment
• Vet intake and prioritization of creative projects so assets are delivered on time and within scope
• Day-to-day management and coordination of creative projects—from inception to on-time completion—as well as liaising between our internal creative team and various stakeholders throughout the company. 
• Improve team productivity by optimizing creative team processes and efficiently managing resources to balance workload
• Ensure briefs and creative requests are clear and actionable
• Take a proactive approach to process development and workflow optimization
• Assist in the creative approval process, share feedback and ensure implementation of changes.
• Track, follow up and appropriately communicate all changes for projects on an ongoing/daily basis
• Communicate and notify teams of updates in the creative production calendar, final asset deliveries, and launch/usage plans
• Evaluate project performance upon project completion to evaluate workflow efficiency and effectiveness

• 4+ years project managing experience, preferably on an internal marketing team
• Working knowledge of Google Suite products (document, sheet, slides), Adobe Creative Suite (Photoshop, Illustrator, InDesign), Figma, and project management software tools and software
• Basic knowledge of design and marketing terminology (file types, types of deliverables, etc.
• Good verbal and written communication skills with a global audience
• Ability to manage multiple projects simultaneously
• Strong organizational skills with a proven ability to get things done
• Sound judgment and effective prioritization skills
• Excellent interpersonal skills that inspire and build trust resulting in effective working relationships across the company

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.