Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. 

We are looking experienced and strategic Enterprise Account Manager who has a knack for building deep customer relationships and driving incremental business in existing Freshworks customers by delivering value. The ideal candidate will have a consultative sales approach and a successful track record of growing and onboarding clients with polished presentation skills. 

To be successful in this role you should be a self-starter with a "GROWTH MINDSET", who has a willingness to learn and adapt in any situation. You should be prepared to develop and execute against an account plan consistently deliver on revenue targets and have a strong can-do attitude. 

In this role, you will become the resident expert on the Freshworks platform and will expand our cloud-based software usage in existing customers. 

Responsibilities: 

• Drive expansion through upsell and cross-sell to meet or exceed revenue targets
• Demonstrate selling value to key stakeholders within the accounts
• Build a plan to maximize revenue and customer satisfaction within your accounts
• Create and articulate compelling value conversations with C-Level stakeholders, working in alignment with inside stakeholders (Customer Success, Implementations, Billing, Support, and Deal Teams)
• Close large, complex deals involving multiple executive-level stakeholders
• Collaborate with and lead a larger cross-functional team to the closure of large, complex deals
• Manage complex sales cycles and negotiate win-win agreements based on value-based selling
• Exceed activity, pipeline, and revenue goals every quarter
• Build strategies and execute the plan in the assigned territory to generate and maintain 4x pipeline
• Analyze sales/metrics data from your accounts to help evolve your strategy 
• Assist customers in identifying industry relevant use cases and educate customers to make a strong business impact 
• Develop long-term strategic relationships with key accounts
• Ensure satisfaction within your accounts

• This role is to cover the LATAM region
• 6+ years of overall experience in sales, 4+ years of SaaS sales experience/solution-based selling experience
• Experience selling to VP or C level executives
• Experience in driving expanded usage in existing customers
• Fluent in Spanish and English (business level)
• Track record of success selling into mid-market and enterprise companies
• Experience managing and closing complex sales-cycles using solution selling techniques
• Consultative sales skills and ability to construct and articulate strong business cases and ROI, strategic account planning and execution skills
• Proven track record of consistent account growth and quota achievement 
• Thorough understanding/ experience in related technology in the CRM/EX/CX space
• Willingness to travel to customer sites as directed by sales management 
• Skilled in virtual presentations, online web demos, remote sales processes
• Strong interpersonal skills, ability to convey and relate ideas to others
• Vibrant and energetic attitude, willingness to perform and get things done 

All your information will be kept confidential according to EEO guidelines.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.