About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience ]CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system). Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation.

While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.

Responsibilities
● Platform teams tend to be small but self-sufficient. You will have a large scope of
responsibilities. They also tend not to have any QA or Ops personnel.
● Plan and execute goals, proven track record
● Independently able to design and develop a production quality system
● Represent your team’s technology and architecture as you successfully coordinate
with stakeholder teams across Freshworks
● Mentoring other engineers in the team
○ Set the standards for coding, testing
○ Establish best practices in design and development
○ Craft the next generation of technology leaders
● Design, build and own systems end-to-end for scale and performance without
accidental complexity
● Work alongside Senior Managers to prioritize and align technology initiatives
○ Roadmap planning, scoping, phasing of iterations
○ Technology debt and upgrades
○ Engineering excellence and innovation
● Strong and flexible communication skills — document, present, and defend
engineering proposals and plans not just to other architects but also to semi-technical
stakeholders and leaders.
● Ensure 99.999% uptime of your production systems
● Keep an eye on evolving opportunities in terms of new and related problem
statements that your platform can effectively solve for Freshworks.
● Ensure that the architecture and solutions proposed are able to reduce the order of
complexity existing in the system over time
● Lead sustainable incident response, blameless postmortems, and production
improvements that result in direct business opportunities
● Define and own the non-functional metrics critical to your area of ownership

Must haves
● 14+ Years of experience with expert-level grasp of one or more programming
languages, including Java, C, C++, NodeJS, Ruby, Python, Golang.
● Strong testing habits, passionate towards unit testing and coding hygiene.
● Strong understanding of and experience with HTTP and REST principles
● Experience with some form of Inter-Process Communication — Unix IPC, SOAP Web
Services, or microservices.
● Strong documentation skills — translate product requirements into feasible high-level
design documents with technical implementation descriptions
● Strong track record with handling Production workloads and troubleshooting
challenging issues
● Hands-on CI/CD experience and devops practices

● Detailed infrastructure and deployment knowledge of popular internet serving
applications
● Strong grasp of multithreading and concurrency primitives
● Experience with multi-tenant distributed systems
● Experience with scale-out architectural solutions, including database sharding,
leader-follower systems, eventual consistency, isolation and sandboxing.
● Cloud/SaaS experience with popular cloud PaaS services like AWS, GCP, Azure
● Strong understanding of RDBMS like MySQL, PostgreSQL, MSSQL, OracleDB and
experience with NoSQL technologies like Mongo, CassandraDB, DynamoDB
● Strong analytical and problem solving skills
● An automate-everything mindset that is paired with a metric-driven approach
● Keen eye on technology trends, that enables a comfort with researching,
documenting and recommending best practices and solutions for technology
advancements.

Good to have

● Experience with technology branding exercises, including conference talks and
community blog posts.
● Understanding of security and compliance standards such as PCI DSS, OWASP,
HIPAA, HITECH, GDPR, CCPA.
● Patents and track record of innovation
● Experience evaluating technologies and negotiating them with their vendors
● Competent in the art of technical negotiation in large forums across functional
boundaries
● Experience influencing product roadmaps by demonstrating the art of the possible
through exploration and POCs
● Experience inculcating a culture of engineering excellence and innovation in the
teams you work with

All your information will be kept confidential according to EEO guidelines.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.