About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. 

Job Summary  

The Internal Audit team at Freshworks is looking to expand its IT audit team and is looking for a passionate and self-driven professional to join our team. This position is an exciting and challenging opportunity for a dynamic IT audit professional who seeks to build on their expertise in a fast-paced and dynamic environment. This role will be integral in the successful execution of information technology audits and various project initiatives in support of Freshworks’ Internal controls.  This role will directly report to The Director of Internal Audit - IT. 

Core Responsibilities

• Lead walkthrough meetings and document control design and operational effectiveness of IT General Controls and Automated Applications controls (ITAC) in accordance with provided requirements

• Validate audit findings with process and control owners and Prepare and submit audit findings and remediation recommendations to IA management

• Perform a thorough self-review of all work prepared to reduce number of review notes

• Participate in drafting and executing audit test procedures

• Participate in reviewing IT internal controls, evaluate the design and provide recommendation to improve the control design 

• Manage and prioritize tasks assigned to meet audit deadlines

• Assist in creating and updating control risk matrices, narratives, flowcharts, control design plan and control remediation plans

• Manage the expectations of IA management and business process owners while performing audits

• Demonstrate leadership by asking insightful questions, provide solutions-oriented perspective, and communicating effectively.  

• Develop and maintain strong working relationships with management and control owners 

• Manage external auditors’ request and expectations and assist with fulfilling their requests 

• Bachelor’s degree in Accounting, Management information Systems, Computer science or related fields 

• Minimum of 7-10 years related experience, including internal audit 

• Must have IT SOX documentation and testing experience  

• Previous Big Four experience is preferred 

• Hold or actively pursuing CISA, CIA, or related certificates 

• Strong knowledge of Microsoft Excel and word 

• Knowledge of NetSuite, Oracle and/or other cloud based ERP systems is a plus 

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.