Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. 

This role is expected to be a subject matter expert in all areas of payroll processing and will perform all activities necessary to process payroll accurately, including maintaining related records, filing tax reports and voluntary deduction reports, processing involuntary deductions such as levies and garnishments, preparing accounting transactions and documents, documenting and updating procedures, and preparing special reports for management. This person will be entrusted cross-functional business partner with various internal teams while ensuring compliance. 

Please note: This is a hybrid position (3 days a week at the San Mateo office)

Key Responsibilities

• Process multi-state US exempt and non-exempt payroll, including processing accurate and timely semi-monthly, processing new hires and terminations, RSU income, etc.

• Generate and audit basic and simple reports as requested

• Provide a high level of customer service in responding to payroll-related inquiries.

• Partner with Human Resources and other internal departments to obtain accurate payroll data for processing payment and benefits changes

• Ensure payroll operations are conducted per the company’s internal procedures and maintain appropriate documentation for SOX support.

• Perform other payroll-related duties, including ad hoc projects/system implementation/testing, data requests as needed

• Prepare payroll-related journal entries and assist with month-end and quarterly close activities

• Ensures compliance with federal, state, local and other laws, including filing of returns as needed

• Ongoing identification of operational & regulatory risk, ensuring clear mitigation plans are identified, tracked and implemented

The ideal candidate will have prior experience processing payroll in a complex, dynamic and diverse environment and will be able to leverage prior US payroll experience to help create scalable processes. To be successful in this role, the candidate will need to be organized and deadline-driven, ensuring recurring assignments are handled on a timely basis while contributing to special projects and addressing unusual developments.

• 5+ years of relevant work experience
• Experience with ADP Workforce Now required
• Ability to manage workload in a SOX-compliant environment.
• Excellent written and verbal communication skills; able to effectively communicate across departments and at all levels
• Familiarity with RSU and ESPP processing and reporting
• Knowledge of multi-state and Federal Labor laws, pay practices, and policies
• Understanding of various employment tax and overtime rules, employee 401K, incentive/bonus offerings, multi-state payroll, leave of absence pay integration, and termination processing
• Exceptional attention to detail with the ability to identify issues and propose solutions to complex or non-standard situations
• Strong work ethic and ability to be productive and successful in a fast-paced work environment

Summary of Freshworks Benefits:

Freshworks offers multiple options for dental, medical, vision, disability and life
insurances. Flexible paid time off, flexible spending, commuter benefits, and wellness benefits are also offered. Freshworks also offers
adoption and parental leave benefits.

The annual base salary range for this position is between $115,000 -167,000 

Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level.

Bonus/equity may be available

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.