Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. 

Position Overview:
The Lead Business Analyst is responsible for managing and optimizing the NetSuite system within an organization. They serve as the main point of contact for all NetSuite-related matters, collaborating with various stakeholders to gather requirements, design solutions, implement changes, and provide ongoing support. The Senior Systems Business Analyst plays a critical role in ensuring the effective utilization and continuous improvement of NetSuite to meet the organization's business needs.

Key Responsibilities:
1. NetSuite System Management:
- Configure and customize NetSuite to align with business processes and
   requirements.
- Oversee system security, user roles, and permissions.
- Manage data integrity, data migration, and data governance activities.
- Collaborate with IT teams to ensure system availability, scalability, and
   performance.

2. Requirements Gathering and Analysis:
- Collaborate with stakeholders across departments to understand their business
   needs and translate them into NetSuite requirements.
- Conduct workshops, interviews, and document analysis to identify and prioritize
   system enhancements.
- Analyze complex business processes, workflows, and data flows to identify areas
  for improvement and optimization.
- Create detailed functional specifications and user stories to guide system
   changes and development.

3. Solution Design and Implementation:
- Design and configure NetSuite solutions that meet business requirements,
   leveraging native functionality and customization tools.
- Lead or participate in system implementation projects, coordinating activities
  with cross-functional teams and external vendors.
- Conduct system testing, including unit testing, integration testing, and user
   acceptance testing.
- Develop and deliver user training and documentation to ensure effective
   adoption of new system features and processes.

4. Ongoing Support and Optimization:
- Provide day-to-day support to NetSuite users, troubleshooting issues, and
   resolving system-related problems.
- Conduct regular system audits to identify and address data inconsistencies,
   process gaps, and performance bottlenecks.
- Stay up-to-date with NetSuite releases, new features, and best practices,
   recommending and implementing system enhancements as appropriate.
- Continuously evaluate system usage and user feedback to identify opportunities
   for process improvement and automation.

5. Cross-functional Collaboration:
- Collaborate with finance, operations, sales, and other departments to
   understand their specific needs and align NetSuite functionality accordingly.
- Work closely with IT teams, developers, and third-party vendors to integrate
  NetSuite with other business systems and applications.
- Serve as a liaison between business stakeholders and technical teams, ensuring
   effective communication and alignment of objectives.

• Bachelor's degree in computer science, information systems, business administration, or a related field.
• Proven experience as a NetSuite Administrator or Business Analyst, preferably in a senior role.
• Strong understanding of business processes, finance, and accounting principles.
• In-depth knowledge of NetSuite modules and functionality, including SuiteAnalytics, SuiteFlow, SuiteScript, and SuiteBuilder.
• Experience with system configuration, customization, and data migration in NetSuite.
• Proficiency in requirements gathering, business process modeling, and functional documentation.
• Excellent analytical and problem-solving skills with the ability to translate complex business requirements into practical system solutions.
• Strong project management skills, with the ability to lead and prioritize multiple initiatives simultaneously.
• Effective communication and collaboration skills, with the ability to work with stakeholders at all levels of the organization.
• NetSuite certifications (such as SuiteFoundation, SuiteAnalytics, SuiteCloud Developer) are a plus.

All your information will be kept confidential according to EEO guidelines.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.