Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Corporate Strategy shapes the future direction of Freshworks, defining the company's three-year strategy and the strategic initiatives across the organization. As a Senior Director of Executive Insights, you will join the Corporate Strategy team. You will work closely with the Go To Market teams (across Marketing, Sales and Support) and the Product Engineering teams to develop executive-level insights to support and inform our strategic priorities. 

You will work on surfacing meaningful data and information that power projects of strategic importance, such as our growth strategy, organizational transformation, GTM initiatives, and operational excellence and will collaborate closely with stakeholders from the CEO's office, as well as senior leaders from the Finance, Revenue Operations, Marketing, Sales, Partner, and Product. This is an exciting opportunity for a senior leader who will serve as a seasoned thought partner to guide business decisions based on analytics and data insights. The ideal candidate will have experience leading and managing a team of business insights analysts.

Job Responsibilities: 

• Strategic Analysis: Conduct in-depth analysis of market trends, industry developments, and competitive landscapes to provide valuable insights that inform our corporate Strategy and executive decision-making.
• Data-driven Insights: Utilize data analytics and business intelligence tools to extract meaningful insights from various data sources, enabling informed strategic choices at the executive level.
• Cross-functional Collaboration: Collaborate with Marketing, Sales, Support, Product, HR, Finance, and Operations to gather data and insights, fostering a holistic approach to decision-making. Collaborate with our Data Science Leader to build PrediML-drivendriven models.
• Executive Reporting: Develop and deliver high-impact reports and presentations for C-suite executives, translating complex insights into actionable recommendations.
• Scenario Planning: Assist executives in scenario planning by providing insights into potential outcomes of different strategies, helping the organization navigate uncertainty effectively.
• Market Opportunities: Identify new market opportunities and emerging trends that align with the organization's goals, enabling proactive decision-making to capitalize on these opportunities.
• Competitive Intelligence: Monitor and analyze competitor activities, market positioning, and product offerings to help the organization maintain a competitive edge.
• Thought Leadership: Stay updated with industry thought leadership and best practices, using this knowledge to drive innovation and strategic differentiation.
• Leadership and Mentorship: Lead a team of analysts and insights professionals, providing guidance, mentorship, and fostering a culture of continuous learning and improvement.

Qualifications

• 12+ years experience of business experience, ideally in strategic data analysis, with 4 - 5 years in a managerial role 
• Ability to  conduct thorough research and analysis of industry trends, market dynamics, and competitive landscapes to identify strategic opportunities and potential risks
• Strong executive presence - experience and comfort level working with C-level executives 
• Deliver real-time analytics capabilities, enabling stakeholders to access timely and actionable insights.
• Familiarity with finance and the ability to articulate how data-driven insights contribute to business growth
• Proven ability to work collaboratively across teams/Geos 
• Excellent interpersonal and communication skills

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.