ABOUT FRESHWORKS –

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).
Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.
Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Overview -

We are currently looking to hire high-potential BDMs. This position is an integral part of our sales engine. BDMs are focused on the front end of the sales cycle and are the face of Freshworks. The BDM team is responsible for identifying opportunities and generating a sales pipeline. This role is based out of Chennai.

Responsibilities (What you'll be expected to do) -

- Generate qualified opportunities for the company by rigorously prospecting and researching in the assigned region/market.

- Do rigorous research on assigned accounts, and build an effective sales pipeline.

- Strike and initiate conversations with high-profile personas of companies you are prospecting.

- Be the face of Freshworks and pitch the company and our products to the prospects.

- Come up with creative emails and campaigns to draw the attention of prospects.

Requirements (What we look for in candidates):

Must-haves -

- 1-4 years of work experience in any customer-facing sales/BD role

- Willingness to work in the NA shift timings (Night shift)

- Willingness to work in-office for 5 days a week

- Clear, concise, and effective written and oral communication skills.

- Empathy towards customers and understanding their needs.

- Interest, curiosity, and openness to learning new technologies.

- Good interpersonal skills and ability to collaborate with internal stakeholders as well as end customers.

- Learning mindset and the right attitude that will help you thrive and adapt in a fast-paced, performance-driven environment.

- Ability to handle rejections and stay focused and driven.

- Ability to multi-task and manage your tasks effectively.

- Ability to ask the right questions and qualify a customer's needs

- Ability to ask open-ended questions and understand the customer's pain points

- Ability to do a PowerPoint presentation and explain the capabilities of our products to customers

- understand the Regional nuances of designated market

- Experience in cold calling

- Understanding the Sales metrics and numbers

- Capture Minutes and Meetings and update CRM Meticulously.

Good to have -

- Prior work experience in B2B SaaS product companies in domains relevant to Freshworks' suite of products.

- Prior exposure to tools like LinkedIn Sales Navigator, DiscoverOrg, ZoomInfo, etc.

- The proven track record of consistency in overachieving targets.

All your information will be kept confidential according to EEO guidelines.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.