About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. 

• Develop and execute a strategic sales plan to achieve revenue targets for customer experience solutions.
• Identify and engage with potential customers to generate new business opportunities.
• Build and maintain strong relationships with key decision-makers and stakeholders in target accounts.
• Collaborate with cross-functional teams, including marketing and product, to drive sales initiatives and ensure customer success.
• Conduct product demonstrations and presentations to showcase the value and capabilities of Freshworks' customer experience solutions.
• Prepare and deliver persuasive sales proposals and negotiate contracts to close deals.
• Stay up-to-date with industry trends, market developments, and competitive offerings.
• Provide accurate sales forecasts and reports to management on a regular basis.
• Meet and exceed sales targets, while ensuring customer satisfaction and retention.

• 10 -14 years of experience in a sales role, preferably in the customer experience software industry.
• Experience in driving new logo acquisitions (hunting role)
• Proven track record of consistently achieving or exceeding sales targets.
• Extensive experience in consultative selling and solution-based sales approaches.
• Strong knowledge of customer experience technologies, including CRM, help desk, and support systems.
• Excellent communication and presentation skills, with the ability to articulate complex concepts to both technical and non-technical audiences.
• Exceptional negotiation and closing skills.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.
• Strong analytical and problem-solving abilities.
• Willingness to travel, as required.

• Prior work experience in SaaS product companies in domains relevant to Freshworks' suite of products.
• Proven track record of over achieving targets

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.