About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. 

Overview:

We are looking to hire smart and passionate folks for our inside sales team. The inside sales team are responsible for engaging with prospects and driving sales in the SMB segment. They understand the needs and requirements and collaborate with internal teams to help ensure a smooth sales process. This role is based out of Chennai.

Responsibilities (What you'll be expected to do):

1. Be an enthusiastic person with Go-getter mindset to generate outbound prospects(with calls, emails & LinkedIn) and qualify them through continuous follow-ups and lead them to closure based on their requirement(end to end sales process).

2. Own individual targets and work towards onboarding new customers .

3. Generate revenue to hit individual targets & support to achieve team Target

4. Collaborate with internal teams and represent Freshworks to the customer to solve their business requirements & queries.

Minimum graduate degree is mandatory
- 4- 7 years of work experience in any customer-facing role with Cold calling experience is a mandatory.
- Clear, concise, and effective written and oral communication skills.
- Empathy towards customers and understanding their needs/requirements.
- Interest, curiosity, and openness to learning new products & bring up new ideas.
- Good interpersonal skills and ability to collaborate with internal stakeholders(teams) as well as end customers.
- Learning mindset and the right attitude that will help you thrive and adapt in a fast-paced, performance-driven environment.

- Flexibility in working in different shifts/regions. This is absolutely mandatory because you will be expected to work in a specific shift for a minimum of two years.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.