At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and business.

Freshworks makes it fast and easy for businesses to delight their customers and employees. More than 50,000 companies use Freshworks SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated global team operating from 13 locations to serve our customers throughout the world.

Freshworks has received numerous accolades ranking #16 on the prestigious Forbes Cloud 100 and #22 on the Battery Ventures/Glassdoor Best Places to Work lists.

• Draft, review, analyze and negotiate a wide variety of commercial contracts, such as cloud (SaaS) and, software licensing, data protection agreements and professional services agreements. This attorney will also have the opportunity to negotiate a variety of other commercial agreements including vendor, reseller, and distribution partner agreements.
• Maintain and improve commercial contract templates, playbooks, and standard contracting clauses for inclusion on the company’s Deals Desk processes.
• Consistently anticipate, analyze, communicate, and propose mitigation strategies for potential risks in contractual, regulatory, compliance, financial, and legal areas.
• Provide training on a variety of topics to sales and other cross-functional teams.
• Contribute to ongoing commercial legal and sales process improvement, automation initiatives, reduction of friction, and problem-solving within areas of legal and compliance.
• Seamlessly partner with business partners within the Freshworks organization to execute company business objectives and drive legal departmental initiatives, including but not limited to Sales, sales operations (Deal Desk), Finance, and Information Security.
• Further Freshworks’ business, financial, and risk management objectives through diligent, proactive, and creative lawyering.

• JD degree with active bar membership in the relevant jurisdiction
• 5+ years combined experience in a law firm and/or in-house legal department with experience in drafting and negotiating Software-as-a-Service agreements (required)
• Working knowledge of regulatory matters, including international data protection, corporate compliance and export/trade restrictions
• Ability to use sound and practical business judgment and think “outside the box” to address complex matters with creative solutions.
• Dedication to the customer experience, excellent interpersonal, written/verbal communication and negotiation skills are a must.
• Familiarity working across the globe to support multiple time zones and cultures.
• Highly responsive and service-oriented attitude with ability to work under strict timelines with attention to detail and efficiency.
• Self-motivated individual with the ability to independently organize, prioritize and manage multiple activities/deadlines and handle high volumes simultaneously.
• Proven ability to work collaboratively in a team setting, maintain strong working relationships with multiple internal clients and work effectively with remote team and management members.
• The ideal candidate is an individual who thrives in a fast-paced and continuously changing tech sales environment.

Summary of Freshworks Benefits:

Freshworks offers multiple options for dental, medical, vision, disability, and life insurance. Equity + ESPP, flexible PTO, flexible spending, commuter benefits, and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

The annual base salary range for this position is between 137,000 USD to 178,500 USD
Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level.

Bonus/equity may be available

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.