Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 60,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including Allbirds, BlueNile, Bridgestone, Databricks, Klarna, NHS, OfficeMax and PhonePe.

Freshworks’ suite of products transform the way world class organizations collaborate with customers and co-workers, includes Freshdesk (Omni-channel customer support), Freshservice (IT Service Desk), Freshsales (Intuitive fully-integrated CRM), Freshmarketer (Marketing Automation Suite) and Freshteam (HR Management System for growing teams).

The Senior Director - Total Rewards operates as the subject matter expert on all health, wellness, and retirement matters as well as drives compensation-related initiatives globally. Most specifically, this leader is responsible for leading the design, deployment and execution of global benefit initiatives. Additionally, this SME leads regional needs assessments, manages relationships with HR colleagues as well as managers and employees. In addition to benefits, this role will be responsible for global mobility as well as management of our global PEO processes.

Essential Duties and Responsibilities:
• Provide guidance to regional total rewards managers and local HR regarding global benefits principles and processes. Examples include but not limited to: benefit design strategies and analysis, plan renewals, policies, benefits at termination, peer company principles, position-to-market principles.
• Drives project leadership or participation in the design and administration of benefit programs, development, and implementation of communication materials and tools/websites/etc., and ensures programs align with the organization’s principles and financial capabilities.
• Serve as the liaison to our key benefit external partnerships to ensure company principles and expectations are being met.
• Prepare annual project plan and operating budget; monitor plan expenditures throughout the year.
• Develop and prepare scorecards, metrics, and reports for management.
• Lead committees as needed in conjunction with business partners (e.g., US 401k committee, etc.).
• Identification of development needs working with the global team to differentiate the local high priority business need versus regional or global priorities, then prioritizing and executing against those needs in a cohesive and coordinated manner.
• Create and execute development plan to build capability in support of global total rewards programs and utilizing global tools and processes.
• Primary contact for peer group forums and other technical associations.
• Keep abreast of market trends and provide current and long-term vision for benefit programs – by industry, country, region and/or globally.

The Senior Director will work hybrid (3 days in office) from either our San Mateo, CA (HQ), Bellevue, WA or Denver, CO corporate locations.

Required Skills / Experience / Competencies:

• Bachelor’s Degree required; preferred in Business Administration, Human Resources or similar fields.
• 10+ years’ experience in managing a variety of benefits programs.
• Proven experience in the design, implementation, and communication of global benefit programs for countries in which we operate in.

Preferred Skills / Experience / Competencies:

• Strong knowledge of benefit practices in the high-tech industry highly desirable.
• Experience in these is a plus: total rewards, compensation, mobility and PEO.
• Leadership, influencing and strong communication skills.
• Self-driven and strategic in thought processes.

The annual OTE range for this position is $190,000 - $290,000+. Compensation is based on a variety of factors including but not limited to location, experience, job-related skills and level. Bonus/equity may be available. Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESSP, Flexible Paid Time Off (PTO), flexible spending, commuter benefits, work from home, and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.