At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).

•Provide guidance to regional total rewards managers and local HR regarding global principles and processes. Examples include but not limited to: benefit design strategies and analysis, plan renewals, policies, benefits at termination, peer company principles, position-to-market principles.

•Drives project leadership or participation in the design and administration of benefit programs, development, and implementation of communication materials and tools/websites/etc., and ensures programs align with the organization’s principles and financial capabilities.  

•Serve as the liaison to our key benefit external partnerships to ensure company principles and expectations are being met.

•Prepare annual project plan and operating budget; monitor plan expenditures throughout the year.

•Develop and prepare scorecards, metrics, and reports for management.

•Lead committees as needed in conjunction with business partners (e.g., US 401k committee, etc.).

•Identification of development needs working with the global team to differentiate the local high priority business need versus regional or global priorities, then prioritizing and executing against those needs in a cohesive and coordinated manner.

•Create and execute development plan to build capability in support of global programs and utilizing global tools and processes.

•Primary contact for peer group forums and other technical associations.

•Keep abreast of market trends and provide current and long-term vision for all benefit programs – by industry, country, region and/or globally.

Required Skills: 

• Bachelor’s Degree required; preferred in Business Administration, Human Resources or similar fields.
• 10+ years’ experience in managing a variety of global benefits programs.

Preferred Skills: 

• Proven experience in the design, implementation, and communication of benefit programs.
• Strong knowledge of benefit practices in the high-tech industry highly desirable.
• Experience in these is a plus: total rewards projects, service delivery models, global health and wellness programs.
• Leadership, influencing and strong communication skills.
• Self-driven and strategic in thought processes.

Summary of Freshworks Benefits:
Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Flexible PTO + paid time off, flexible spending, commuter benefits, work from home, and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

Colorado Pay Range: $160,000 - $200,000 comprising an annual salary & incentive compensation. You may also be eligible for equity and additional generous company benefits.

New York Pay Range: $175,000 - $225,000 comprising an annual salary & incentive compensation. You may also be eligible for equity and additional generous company benefits.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.