About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).

Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation.

While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.

Job Summary  

The Internal Audit team at Freshworks is looking to expand its IT audit team and is looking for a passionate and self-driven professional to join our team. This position is an exciting and challenging opportunity for a dynamic IT audit professional who seeks to build on their expertise in a fast-paced and dynamic environment. This role will be integral in the successful execution of information technology audits and various project initiatives in support of Freshworks’ Internal controls.  This role will directly report to The Director of Internal Audit - IT. 

Core Responsibilities

• Assist in planning and developing annual audit plan and participate in conducting various operational and financial audits throughout the year

• Lead walkthrough meetings and document control design and operational effectiveness of IT General Controls and Automated Applications controls (ITAC) in accordance with provided requirements

• Validate audit findings with process and control owners and Prepare and submit audit findings and remediation recommendations to IA management

• Perform a thorough self-review of all work prepared to reduce number of review notes

• Participate in drafting and executing audit test procedures

• Participate in reviewing IT internal controls, evaluate the design and provide recommendation to improve the control design 

• Manage and prioritize tasks assigned to meet audit deadlines

• Assist in creating and updating control risk matrices, narratives, flowcharts, control design plan and control remediation plans

• Manage the expectations of IA management and business process owners while performing audits

• Demonstrate leadership by asking insightful questions, provide solutions-oriented perspective, and communicating effectively.  

• Develop and maintain strong working relationships with management and control owners 

• Manage external auditors’ request and expectations and assist with fulfilling their requests 

• Other responsibilities as assigned

• Bachelor’s degree in Accounting, Management information Systems, Computer science or related fields 

• Minimum of 8 years related experience, including internal audit 

• Must have IT SOX documentation and testing experience  

• Previous Big Four experience is preferred 

• Hold or actively pursuing CISA, CIA, or related certificates 

• Strong knowledge of Microsoft Excel and word 

• Knowledge of NetSuite, Oracle and/or other cloud based ERP systems is a plus 

Competencies 

• Ability to take ownership of the work, and work independently and effectively to complete the tasks assigned

• Project management skill - be able to prioritize and re-prioritize assignments to meet the audit deadlines, track and provide status updates to management, escalate issues and delays timely 

• Excellent communication skills , both verbal and written

• Be result oriented and strive to meet the audit deadlines 

• Be a team player and be willing to coach other team members 

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.