Systems Engineer - IT Operations
- Full-time
- Function: Information Technology(INT)
Company Description
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and business.
Freshworks makes it fast and easy for businesses to delight their customers and employees. More than 50,000 companies use Freshworks SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated global team operating from 13 locations to serve our customers throughout the world.
Freshworks has received numerous accolades ranking #16 on the prestigious Forbes Cloud 100 and #22 on the Battery Ventures/Glassdoor Best Places to Work lists.
Freshworks makes it fast and easy for businesses to delight their customers and employees. More than 50,000 companies use Freshworks SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated global team operating from 13 locations to serve our customers throughout the world.
Freshworks has received numerous accolades ranking #16 on the prestigious Forbes Cloud 100 and #22 on the Battery Ventures/Glassdoor Best Places to Work lists.
Job Description
- Analyzes, logs, tracks and resolves complex software/hardware matters of significance pertaining to networking connectivity issues, printer, servers, and applications to meet business needs.
- Coordinates hardware/software installations and upgrades to ensure work is properly performed in accordance with company policy.
- Recommends resolution to complex matters of significance and coordinates the implementation of the approved course of action.
- Coordinates and monitors troubleshooting to isolate and diagnose common system problems; documents system events to ensure continuous functioning. Recommends course of action and implements as approved.
- Oversees the installation of client department-specific applications and systems.
- Ensures installations are in accordance with appropriate operating procedures; determines revisions or updates to installation as needed.
- Coordinates testing, upgrades, and configuration of system files and services.
- Ensures changes are in accordance with appropriate operating procedures; recommends revisions or changes based upon results.
- Prepares for and prescribes approaches to possible downstream implications.
- Utilizes standard corporate tools to record change and problem activities for tracking purposes.
Job Location - Hyderabad
Qualifications
- Bachelors degree or equivalent combination of education and experience
- 1+ years of experience with computer systems or networking
- Experience working with computer hardware for installation and upgrades
- Experience working with software installation/upgrading procedures
- Experience working with file and system maintenance procedures
- Experience working with Active Directory, DHCP, DNS,etc.
- Experience working or setting up Cloud Platform
- Experience working with Mac OS/Systems
- Candidate needs to be either in Hyderabad or willing to re-locate to Hyderabad
Additional Information
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.