About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).

Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation.

While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.

Role overview
Freshworks is looking for a Director of Product Management to guide our product strategy for
one of our important products. Reporting to the Business Unit Head, you will lead our product
management teams for the product. You would be responsible for product planning and
execution all through the lifecycle of the business which is inclusive of gathering and
prioritizing requirements for the product, defining the vision for the product, and collaborating
with other leaders from the product design, engineering, marketing, and sales teams to
ensure that the financial and customer satisfaction goals are met.
In addition to this, you will also ensure that that the company’s overall strategy and goals are
supported by those of the product; that the product goals and strategy do not deviate from
that of the business.

Key responsibilities
● Define the long-term strategy and vision for the product, leveraging broad customer
research, customer experience and new technologies to deliver features to our
customers
● Bring value addition by thinking big and continuously pitching new product ideas
● Drive requirement definition, customer experience design, product roadmap and
prioritization
● Define and own the business metrics and OKRs for our products
● Ability to translate complex processes into technical requirements while also
managing delivery and operations
● Work with the Product Leadership to prioritize problems or themes to reach the
outcomes
● Define the outcome for sprints and releases and prioritizes the initiatives for the
scrum teams
● Work with the developers and designers to build a product that meets the expected
outcomes and market needs
● Work with both UX and Development to understand design or technology implications
in solution ideas
● Build a world-class team of Product manager

Preferred qualifications
● 12+ years of product management and software / IT engineering industry experience
● 5+ years of direct people management experience
● 5+ years of experience of working in SaaS (software as a service) industry
● Experience communicating with technical and non-technical stakeholders at all levels
across the business
● Bachelors degree in computer science, engineering or a related discipline
● Proven record of building, managing and sustaining product organizations
● Having a Masters in Business Administration is an added advantage
● Must have the ability to influence people at the business unit level
● Must have the ability to understand the technical and non-technical aspects of
product development
● Experience developing technology solutions in a fast-paced environment
● Excellent problem-solving skills
● Excellent verbal and written communication skills

These are some benefits you can expect from us in return:
Excellent compensation package including bonus
Fantastic start-up environment to learn & develop
Group contributory pension scheme & income protection
Private healthcare & travel insurance
Cycle to Work scheme & more…

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.