About Freshworks:

Freshworks makes it fast and easy for businesses to delight their customers and employees. We create cloud-based software solutions for businesses, by taking a fresh approach to building and delivering software-as-a-service that's affordable, quick to implement and designed for the end user. Freshworks (formerly Freshdesk) was launched in 2010 by a six-member team who shared a common vision which was to build the next-generation helpdesk tool. Having their business goals and roadmap clearly set, the project was efficiently executed. Nine months after the team came together, the first product, Freshdesk (our flagship product), was out in the market. Over the next few months, we gained around 100 customers from where the company moved into the 'hyper-growth phase. 

Today, Freshworks operates from 13 locations across the world to support 50,000+ customers, across a spectrum of industry verticals - from consumer technology to ecommerce to healthcare. 

Currently, Freshworks has a large, global family of over 5500 across regions, with a product suite that includes: Freshdesk, an omnichannel customer support/experience (CX) offering, Freshsales for sales automation, Freshmarketer, enabling marketing automation, Freshservice for IT service management (ITSM) and Freshteam, an HR management system (HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team of over 5500, operating from 13 locations across the world to support 50,000+ customers across a spectrum of industry verticals - from consumer technology, to ecommerce to healthcare. Some of our customers include Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).

While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation.

We are looking for passionate architects and technology visionaries who can own and lead next generation architecture for our CRM products (Freshdesk, FreshSales and Freshmarketer) and CRM platform (Chat, Bots, Voice). 

Principal Engineer:

We are looking for passionate architects and technology visionaries who can own and lead next generation architecture for our CRM products (Freshdesk, FreshSales and Freshmarketer) and CRM platform (Chat, Bots, Voice).

Skills: 

• 12+ years of professional experience in engineering. 

• Experience in designing, architecting and building large scale distributed, data-intensive system on  multiple occasions. 

• Experience in working with and scaling open-source technologies-based distributed • Systems. 

• Hands on with architecture and ability to manage other senior architects directly or in-directly. • Ability to achieve objectives via influence, working with stakeholders from other functions. • Deep expertise in either transactional or analytical datastores is highly desired. 

• Has a track record for bringing innovation and technical leadership to organizations.

• Platform domain expertise to guide early decisions that can help accelerate execution, with a mindset  of build once, build with configurability and build for reuse. 

• Domain experience in building B2B SaaS products on the cloud. 

• Experience in cloud technologies preferrable AWS. 

• Experience with CRM products architecture would be a plus. 

• End-end software engineering experience, with ability to step in during outages and production issues.  

Responsibility: 

• As a technical leader, you will own architecture for one or more products or platforms in the CRM  business. 

• Own and delegate all technical decisions for the portfolio he / she owns. 

• Own and deliver long term technology strategy, convince management team for investments in  technology. 

• Drive PoCs, evaluations, build Vs buy decisions for all strategic decisions 

• Be a mentor and consultant for teams / individuals across the company 

• From architecting to running services in production, you will help build them, so they are modular,  secure, reliable, reusable, diagnosable, and actively monitored 

• You will draw from your experience during the evaluation phase to choose the best components, and  the way forward, keeping in mind the priorities of the organization. 

• You should be able to clearly articulate the reasoning behind various technical decisions in simple and  cogent technical documents you create 

• You should have a strong focus on HA, scalability, observability, reliability and quality. • You shall act as a role model for keeping the bar raised at all times on architecture best practices. • Based on your experience, you shall contribute to making our internal architectural standards better by  suggesting improvements as you discover better ways forward 

• You will exhibit a growth mindset and continuously learn. You will then develop PoCs to regularly  evaluate technologies that might better solve customer problems 

• Understand platform and engineering landscape outside Freshworks Inc to ensure our platforms are  evolved at regular pace 

All your information will be kept confidential according to EEO guidelines.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.