About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience ]CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system). Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation.

While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.

Overview of the role :

1. The candidate will be leading his efforts in building single pane of Observability by infusing the three pillars of observability (traces, metrics and logs) using opensource frameworks. The offerings will be in line with the commercial products such as datadog, sumologic.
2. The candidate will also be helping in bulding new frontend services for the entire cloud engineering business unit. The candidate will be working on projects such as Service 360 which helps in sharing the health card of all internal product and platform services. This will be the defacto service which will be used across all levels ranging from senior leadership to the individual contributors.

Responsibilities

- A minimum of 8 years of relevant professional experience

- Work closely with design, product management, and development teams to create elegant, usable, responsive and interactive interfaces.

- Maintaining and auditing code quality as per set guidelines and standards in assigned projects.

- Testing of completed tasks in ongoing projects in a team before delivering it to QA. - Focusing on the team to ensure on-time delivery.

- Implement and support compliance of self and team to Freshworks compliance and information security processes.

Requirements

- Solid knowledge of HTML, CSS, SASS.

- Excellent knowledge of Javascript, Jquery

- In Depth of React and redux experience

- MVC architecture and OOP programming style.

- Ability to pick and use Javascript Frameworks

- Excellent communication skills

- Problem-solving and decision-making skills

- Teamwork and Leadership skills

HTML, CSS, OO JavaScript, xpsure to one or more JS Framework, Data Structures and Algorithms, Team mentoring/ Handling

All your information will be kept confidential according to EEO guidelines.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.