At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).

As a Senior Analyst, Revenue Operations (Field Americas) you will play a key role in driving performance and track SaaS business metrics within Field teams.  You will be deeply involved in identifying areas of improvement, Driving forecast, track pipeline, and playing a collaborative role in providing the necessary visibility for your Sales peers to successfully plan and drive their business goals (e.g. ad hoc reports, data discovery, etc).

The ideal candidate has a passion for helping people, strong problem solving skills and strong written and verbal communication skills. Reporting to the Manager, Revenue Operations, you will play a key role on a team that supports Field Americas. 

*This role will support Field Americas GTM within the North America region.

• SaaS prior experience

• Education: Bachelors or Masters in Engineering, Math, Business, or comparable technical concentration 

• Experience: minimum 3 to 5+ years driving reporting and analytics processes as an individual contributor and/or team lead 

• Demonstrable experience building reports and dashboards using BI visualization tools (e.g. Power BI, Tableau, etc)

• Experience roadmapping projects from planning to delivery (multi-stage delivery)

• Knowledge of common pipeline (Sales) principles (e.g. Sales Funnel, Forecast Category, Conversion %, etc)

• Experience collaborating cross-functionally (e.g. Biz Apps, Sales, Marketing, Finance) to identify and solve common data issues, develop operational steps in improving data cleanliness, and align on data definitions and related information

• Ability to manage simultaneous tasks and deliverables in a fast-paced, globally-integrated, technology-oriented environment with autonomy to drive towards business goals without an obvious path to success

• Comfortable presenting data and related insights to regional Sales leaders

• Passionate about helping organizations understand and solve large scale business challenges through reporting and analytics and streamlining operational efforts

• Territory Planning

• Product Marketing

Prior experience in one or more of the following areas is preferred, but not required (great to have):

• Familiarity with database technologies and tools (SQL/R/Snowflake, etc.), data transformation and processing. Work experience with real data for customer business and market analysis is ideal

• Experience with Freshworks products (Freshsales (CRM) is a huge plus!)

Pay Range: $110,000-140,000+ comprising an annual salary & incentive compensation: You may also be eligible for equity and additional generous company benefits.

Summary of Freshworks Benefits:
Freshworks offers multiple options for dental, medical, vision, disability, and life insurance. Flexible PTO + paid time off, flexible spending, commuter benefits, work from home, and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.