About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience ]CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system). Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation.

While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.

Overview of the Role:

We’re looking for passionate engineers who love Linux, who are intimately familiar with cloud infrastructure. We’re looking for highly motivated and talented engineers who are passionate about engineering velocity and automation. The complexity of our application traffic continues to increase as we scale out our microservices architecture to meet our subscriber demand. Our goal is to ensure that we successfully deliver application traffic across the AWS cloud infrastructure.

Responsibilities

Develop software to improve the efficiency and accuracy of Cloud Capacity Planning Design and implement cloud resource management systems, with many competing dimensions, to achieve appropriate balance between Innovation, Reliability, and Efficiency Evangelize best practices in site reliability and resource efficiency use Managing IAM Access for multiple AWS accounts Being on-call for infrastructure escalations.

Experience with Jira or any ticketing management systems Participate in the design and implementation of next generation systems Seek opportunities to develop horizontal technologies that benefit multiple teams Improve the Freshdesk viewing experience by driving improvements that address network latency and network performance. Develop and deploy software that will help drive improvements towards the availability, performance, efficiency, and security of Freshworks’s services.

Collaborate with engineering teams to surface common pain points, develop solutions, and evangelize best practices. Develop tools and services to automate the analysis and remediation of network-specific events.

Requirements

Shell (Bash) or any scripting language(Python/Go/Perl...etc) experience Working experience on Linux Systems

Good hands on with Linux CLI utilities(awk, sed & grep)

Past experience in significant cross-functional engineering efforts Solid understanding of the Software as a Service (SaaS) model Experience with large-scale distributed systems Experience with AWS or other Cloud offerings a plus Understanding of AWS-VPC and basics of TCP and Routing.

Expertise both system architecture and operating large scale distributed systems Strong understanding of networking(DNS, TCP)

Any Scripting Language, Cloud, Linux, AWS, Networking, DevOps,Program management, Team management (PM role)

All your information will be kept confidential according to EEO guidelines.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.