At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).

We are looking for a Lead Partner Solutions Engineer to support the continued growth of our Partner network with a focus on building ISV partnerships. You will play a critical role by being the technical expert that helps the business teams to identify and foster strategic ISV partnerships based on a clear understanding of the joint value proposition that could be offered to customers. 

Key Responsibilities

• Solutions Engineers are responsible for articulating our value proposition, architecting technology solutions and offering thought leadership to both business and technical audiences.

• Work with global and regional partner managers to build partnerships with strategic ISV partners.

• Support the business teams in the recruitment, onboarding, co-building strategies with ISV partners.

• Become a technical consultant to our ISV partners to develop and launch enterprise grade marketplace integrations.

• Collaborate with GTM and Product teams to understand need for potential partnerships and integrations and execute on its development.

• Work with Product team to support scoping and development of use-case around the integration.

• Become the single point of contact within Freshworks for all things ISV including the technical aspects of the integration as well as the joint positioning to customers. 

• Build relationships with the ISV partner community by attending events, webinars, live or in-person.

• Minimum 6-8 years of relevant experience in a similar technical solution engineering- role, preferably in SaaS or software product environments, specifically in an ISV partnership ecosystem.

• Ability to explain complex technical concepts in a simple manner. (“Tell me like I am five”).

• Experience in a SaaS or technology product organization and experience in CX, ITSM or CRM domains.

• Ability to understand and articulate joint value propositions between partnering ISVs.

• You possess excellent Partner facing and internal communication skills.

• Experience working on complex sales cycles in Mid-Market and Enterprise business segments.

• Excellent communicational and listening skills, high-level presentation and demonstration skills, enthusiastic about helping and serving clients, strongly customer and solution oriented personality.

• Highly driven individual with an execution focus and a strong sense of urgency.

• A standout colleague who enjoys working in a high-energy sales team environment.

• You must have a passion for demoing solutions to prospects, great discovery skills, outstanding solutioning skills and the ability to act as a trusted advisor to internal and external stakeholders.

Summary of Freshworks Benefits:
Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Flexible PTO + paid time off, flexible spending, commuter benefits, work from home, and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.