Senior Manager - Product Design - Freshteam

  • Chennai, Tamil Nadu, India
  • Full-time
  • Function: Design(PRO)

Company Description

About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience ]CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system). Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation.

While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.

Job Description

● Define the design strategy and vision for the product, leveraging user research, and customer 
experience to deliver simple and intuitive experience to our customers
● Bring value addition by thinking big and continuously improving the product experience 
● Translating complex workflows into simple and intuitive design solutions, while also managing 
delivery and operations
● Influencing product and engineering leadership to prioritize design problems and ensure it gets 
into the road map. 
● Communicating with technical and non-technical stakeholders at all levels across the business
● Mentor, coach and Hire designers - Build a world class design team. 
● Providing well documented, actionable feedback on the product and design to the team

Qualifications

● You have 10+ years of experience and are strongly motivated to lead a design team 
● 3+ years of direct people management experience. 
● Experience of working in B2B SaaS (software as a service) industry is a plus.
● Track record of shipping delightful and simple experiences. 
● Ability play the role of a team captain and at times that of a coach to help your team accomplish 
results 
● You are able to accommodate the needs of different perspectives, and stakeholders without 
sacrificing the core ethos of design.
● You have developed and practiced listening and communication skills to accomplish goals. 
● Good understanding of design and product metrics 
● You’re a stickler for attention to detail and can conduct detailed design reviews (interaction, 
visual design and UX copy) to ensure that this quality percolates through every design discipline 
● Solving problems at the enterprise level excites you. You are willing to learn about a new 
industry, and the product and are strongly focussed on delivering value based on the user's 
needs and goals.

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

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