At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including American Express, Sony, Vice Media, TaylorMade, Sotheby’s, Stitchfix, OfficeMax, Multichoice, Delivery Hero, ITV, and Klarna.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).

Imagine your ideal role as an HRBP….

Rapid growth? Check. Awesome team? Check. Broad responsibility? Check. A fantastic culture? Check. Ability to shape the role to suit your strengths? Check.

Freshworks is looking for a Senior HRBP to join its team in North America. The North America region is home to Freshworks’ corporate headquarters as well as a rapidly growing Go To Market sales team. This individual contributor role would include broad responsibility across functions in a prominent leadership role of influence in the region.

As a business, Freshworks is disrupting business software. Meanwhile, the HR function is focused on making Freshworks the most loved company by employees. We are about more than simply employee engagement. We are focused on creating “Moments of Wow” for our employees.

You would be expected to lead organizational development strategies, talent development initiatives, and provide coaching and guidance to seasoned and emerging leaders.

We are seeking a Senior Human Resources Business Partner who has experience working with SaaS sales teams and headquarters & functions, who will own and drive the people agenda for the organizations and leaders they support.

You will be responsible for the development and execution of HR strategies and initiatives for a critical region for the growth of Freshworks. In this role, you will partner with both front line and senior business leaders to help them scale, look around corners with data-driven recommendations that improve team effectiveness, build leader capabilities, and innovate improvements to the employee experience. This role will also work closely with other global HR teams to drive key initiatives and projects in areas such as organization health, inclusion and diversity, and talent management.

You will partner with your clients throughout the planning and execution for these programs, tying them back to the business strategy. You will also work to improve organizational design and structure, provide change leadership and management coaching. You will have opportunity to lead and participate in global projects such as developing mechanisms to improve senior leadership development, drive inclusion diversity improvements, and workforce planning.

Basic Qualifications

• Bachelor's Degree required in Human Resources Management or related field

• 10+ years of experience in progressive HR leadership roles with broad knowledge and experience in human resource management.

Preferred Qualifications: 

• Master's Degree in Human Resources Management or related field

• Prior experience in an HR COE will be preferred

• Demonstrated skill at influencing Sr. Leaders and pushing back to ensure a great employee experience.

• Proven history of employee advocacy and internal stakeholder influencing

• Track record of successfully helping self and business leaders scale in a fast-paced, high-growth environment

• Ability to navigate in a highly complex and dynamic business setting

• Influencing skills and ability to effectively interface with senior members of the Business in a matrix environment

• Ability to dive deep, attention to detail and follow-through

• Ability to drive hiring while being the conduit between hiring managers and TA

• Bias for action and the ability to drive outcomes in a matrixed, global environment

• Ability to work in a collaborative manner and develop strong working relationships with leaders, employees, and across functions

• Project management and execution skills – skilled in working asynchronously

• Demonstrated ability to lead through strong business acumen and excellent written and verbal communications skills

• Broad experience and specific knowledge of human resource theory, including employee development and performance appraisal systems

• General knowledge of employment laws such as FLSA, FMLA, ERISA, COBRA, ADA, and other federal and state laws covering discrimination and equal opportunity employment. Understanding when subject matter experts need to be engaged in these subjects.

• Experience assessing management and executive talent

• Coaching and consulting experience/Experienced in leading, coaching, and mentoring managers

• Knowledge and execution experience of Organizational Development and Talent Management practice areas at executive-level

• Able to travel (including international), as appropriate

Freshworks offers multiple options for dental, medical, vision, disability, and life insurances. Flexible PTO + paid time off, flexible spending, commuter benefits, work from home, and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.