Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 60,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including Allbirds, BlueNile, Bridgestone, Databricks, Klarna, NHS, OfficeMax and PhonePe.

The Director of Executive Communications at Freshworks will be responsible for the strategy and execution of internal and external comms programs that showcase the Founder’s vision and corporate strategy. This newly created role will partner closely with Freshworks CEO, Girish Mathrubootham, and the President, Dennis Woodside, to create narratives that land news stories that win the hearts and minds of investors, customers and employees.

You’ll report to the Senior Director, Corporate Communications and work alongside a global band of PR, executive and employee comms gurus - plus a bunch of agencies  - as you build an all-encompassing communications strategy.

The Director will work on a hybrid schedule out of either our HQ in San Mateo, CA or Seattle, WA office.

• Support the CEO and the President with their internal and external communications that showcase who they are, how we make decisions, the values we stand for, and how doing good is ultimately good business. 
• Take an audience-first approach when creating high-quality content, including keynotes, employee emails, bylined articles, and earnings scripts, adapting for different channels and assessing their effectiveness.   

• Sniff out the next big tech trends that could fit our CEO and President, brand and product slate, and craft top notch content that tells a meaningful story in that context. Proactively finding ways to get those messages to the audiences that matter most.

• 8+ years PR/Comms experience, ideally with roles at both agency and in house.
• Proven superhero-like ability to near-instantly grok and reformulate the value of enterprise software products in a gripping way for buying audiences and non-technical humans.
• A team player energized by swapping ideas with others and the confidence to pitch it to our CEO and President, working with them to turn great ideas into even better stories.
• Hustle mindset to track down and synthesize technical information and to piece together stellar stories from offhand mentions in conference calls, field events, water cooler talk with execs, customer interviews, and Slack fragments with, heck, the whole company.

The annual OTE range for this position is $160,000 - $210,000. Compensation is based on a variety of factors including but not limited to location, experience, job-related skills and level. Bonus/equity may be available.Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESSP, flexible paid time off (PTO), flexible spending, commuter benefits, work from home, and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.