At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).

As a Senior Manager, IT SOX/Internal Audit, you will lead the planning, scoping, designing, implementation and evaluation of Company’s SOX IT General Controls (ITGCs). You will train and manage a team of SOX IT personnel and will work with departments across the Company, performing walkthroughs to understand the IT landscape, design and manage the SOX testing of the SOX in-scope systems. You will guide your team in the performance and execution of other SOX IT related activities such as SOD evaluation, key reports testing, automated controls testing, and will liaison and successfully coordinate audit activities with the external auditors for their 404b assessment and evaluation. Over the year, this role will grow in scope to include other operational IT internal audits where we will bring automation, transformation and data analysis not only as alternate audit procedures but also as recommendations to functional and IT leaders in the Company.

Role and Responsibilities:

• Plan and perform SOX design and operating effectiveness testing and ensure results are appropriately documented and communicated.

• Evaluate testing results and present summary and recommendations to senior management. Provide inputs for Audit Committee SOX updates.

• Proactively identify opportunities for audit process automation through use of analytics and robotics process automation and partnering with different team members on executing digitization/automation to improve and innovate the SOX program methodology to become more efficient and effective. 

• Proactively identify, share and discuss IT and business risks that have an impact on the controls environment. 

• Work with the IT GRC team in the update of SOX documentation including process flowcharts, narratives, risk and controls matrices and evaluate scoping of controls as new systems are developed and/or process changes.

• Identify the root cause of specific problems, collaboratively work with relevant stakeholders in proposing recommendations and appropriate corrective actions to address any areas of concern.

• Provide guidance to IT project management teams on ITGC compliance requirements during large system implementations and preemptively assess the exposures from ineffective or missing SOX control practices.

• Assist in coordinating activities between the external auditors and outsourcing partners in support of the annual SOX program.

A successful candidate will: 

• Be a problem solver, helping solve complex business issues from strategy to execution.

• Deal effectively with ambiguous and unstructured situations.

• Initiate open and candid coaching conversations at all levels.

• Move easily between big picture thinking and managing relevant detail.

• Contribute technical knowledge in areas of specialism.

• Navigate the complexities of cross-border and/or diverse teams and engagements.

• Demonstrate hands-on architectural and configuration experience with a proven track record of success managing IT SOX and internal audit programs.

• Have deep understanding of SOX IT GC control requirements - access controls, specifically role based access and inheritance of role and record based permissions; change management and system development and implementation

• Demonstrate intimate abilities and/or a proven record of success in managing projects including the following areas:

• Defining resource requirements, project workflow

• Creating a positive work environment, monitoring workloads of team members while meeting project expectations, leveraging diverse views and encouraging improvement and innovation, providing candid and meaningful feedback in a timely manner and keeping leadership informed of progress; and, 

• Developing and sustaining meaningful relationships, understanding business and technology needs in order to identify, pursue, and ultimately be considered as a trusted partner.

Skills and Experience:

• 12 year(s) in IT external audit, internal controls, IT risk assessments, IT SOX implementation, and ERP audit experience

• Past Big 4 experience a plus

• Should be CISA certified

• Experience in applying the COSO framework in a manner that supports SOX compliance and operational efficiencies.

• Experience in IT General Control audits, reports testing, and flowcharts over proprietary in-house built and enterprise corporate systems 

• Strong competency in IT applications and controls and experience with cloud applications.

• Bachelor's degree required

All your information will be kept confidential according to EEO guidelines.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.