At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and business.

Freshworks makes it fast and easy for businesses to delight their customers and employees. More than 50,000 companies use Freshworks SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated global team operating from 13 locations to serve our customers throughout the world.

Freshworks has received numerous accolades ranking #16 on the prestigious Forbes Cloud 100 and #22 on the Battery Ventures/Glassdoor Best Places to Work lists.

Job Role: 

We are looking for a creative user experience designer, who’s obsessed about building intuitive, paradigm shifting, unapologetically simple user experiences. You’ll empathize with the user in bringing out a creative solution right from the conceptual stage, conducting user research and translate them into wireframes and  prototypes. Perseverant in iterating full system and design to ensure a great user experience.

Responsibilities:
 
● Design sitemap, wireframes, mockups with a mindset to make our user’s life better.
● Understand the core difficulties and devise creative and practical solutions.
● Perform research and analyze the real expectation of the user.
● Believe in action items on every screen and make a great effort in offering minimalist design within the scope of the system.
● Facilitate the client’s digital product visions by designing wireframe, sketch, prototype, and mock-ups.
● Collaborative design with other partners viz. product management, marketing, technical architect, developers, and visual designers.
● Present effective user stories and journeys across multiple devices.
● Understand the delivering value of a good design today than a great design next year.
● Administer and collect user acceptance testing and perfect design if needed.
● Iterate the complete product/ system and culls out areas of improvement for better user 
experience.
● Champion new ideas and takes smart risks.
● Implement and support compliance to Freshworks compliance and information security processes.

Requirements:
● 7+ years of proven experience in UX experience for multiple digital devices (Web, tablets, mobile and 
wearables)
● Working knowledge of HTML, CSS, Javascript, JQuery and other front-end markup languages
● Experience designing mobile apps or complex enterprise applications.
● Proficient with Balsamiq, Invision, Sketch, MarvelApp, Framer.js, Quartz, Adobe Photoshop, Adobe Illustrator, UXPin
● Ability to work with cross-functional teams in understanding detailed requirements and aligning the needs of product vision.
● Has deep knowledge in UX standard
● Excited to follow the UX industry's latest trends and technologies.
● Preferably experienced in designing for international languages and complex product requirements.
● Can articulate design processes, ideas, and solution to the team
● Seasoned in testing usability and accessibility concerns.
● Open to constructive feedback
● Standout colleague

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.