Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end-user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade, and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), and Freshteam (HR management system).

Freshworks has received numerous accolades including 2019 Startup of the Year from Economic Times, and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management, and Sales Force Automation.

While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, and Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital, and Tiger Global Management. More information is available at www.Freshworks.com.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion, irrespective of their background, gender, race, sexual orientation, religion, or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities, and our business.

As a Product Marketing specialist at Freshworks. you will be responsible for messaging and positioning of the product. This role will partner closely with the product management team and various marketing functions to create narratives and stories that set up success for our GTM teams. 
 

Responsibilities: 

Create clear, compelling messaging and competitive positioning that resonates with our target buyer personas
Create product pitches, persona cards, product demos, and other content to support marketing campaigns across all stages of the buyer journey
Driving content for monthly feature releases and creating content to support feature launches
Consistently communicate product value to internal GTM teams, customers, and partners
Create sales plays and content for Sales Enablement and own and operationalize the sales plays with the GTM team
Lead by influence drive projects forward through effective cross-functional collaboration
 

Qualifications: 

3+ years of Marketing experience or GTM (Sales, SE) supporting a B2B product (in ITSM or ITOM space preferred)
Proven ability to work well cross-functionally and with customers
Hands-on ability to create a range of marketing assets, including sales plays, cheat sheets, technical documentation, phone scripts, email touch points, or training materials
Experience working with product management, engineering, and sales teams
 

All your information will be kept confidential according to EEO guidelines.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.