At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and business.

Freshworks makes it fast and easy for businesses to delight their customers and employees. More than 50,000 companies use Freshworks SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated global team operating from 13 locations to serve our customers throughout the world.

Freshworks has received numerous accolades ranking #10 on the prestigious Forbes Cloud 100 and #22 on the Battery Ventures/Glassdoor Best Places to Work lists.

• Good customer management skills to reach right point of contact at first time, understand customers invoicing/payment process cycle
• Enforce agreed contractual payment terms at all times while maintaining good relationship with customers
• Perform Daily Invoicing Functions
• Resolve Billing Errors & Support Financial Staff
• Perform General Administrative Duties
• Identify payment barriers at early stages and takes proactive steps to prevent such issues by working with other stakeholders within Freshworks and at customer side (Dispute Management)
• Review all aged invoices periodically to identify potential bad debts and subsequent write-offs
• Respond to all queries both from Internal and external customers in timely manner per the agreed turnaround time

• 2 to 7 years of experience in Billing and Billing related services.
• Good communication skills (written and oral).
• Working knowledge of MS Office products.
• Knowledge & experience in related processes like Cash Applications, Collections, and MIS would be an advantage but not mandatory.
• Skilled in negotiation & problem-solving
• Willing to learn and open to working in a 24/7 operational environment with rotational shifts and week offs.
• Must be willing to relocate to Chennai basis business requirement.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.