About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).

Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation.

While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.

Imagine your ideal role as a Senior Talent Acquisition Specialist.
 
Rapid growth? Check. Awesome team? Check. Broad responsibility? Check. A fantastic culture? Check. Ability to shape the role to suit your strengths? Check. 
 
Freshworks is looking for a Talent Acquisition Specialist to join our team .You will be primarily involved in discovering the right talent, building a strong employer brand and attracting the right candidates. The pace of our growth is incredible if you want to tackle hard and interesting problems at scale and create an impact, this is the place for you!

Responsibilities:

• Create unique and robust search strategies to identify and attract the best and brightest
• Own and drive end to end recruitment process from (sourcing, interviews, reference checks, negotiating compensation proposals and closing candidate offers)
• Develop innovative ways to raise the bar on how Freshworks recruits talent
• You must be able to successfully manage, prioritize and close searches against a timeline and have experience setting benchmarks and metrics, and  understand how to prioritize to hit all SLAs
• Build a pipeline of top candidates for different roles by using a variety of sourcing channels (inbound, outbound, agencies, etc.). The candidate has to have the ability to source through direct hires
• Balance providing a high touch experience throughout the entire recruiting process with both internal stakeholders and candidates while continuously keeping the pipeline active and meeting your hiring goals
• Operate as a Talent Partner through consultation, applying best practices to optimize for the best hiring decision
• Use data and metrics reporting to drive continuous process and strategy improvement
• Transformational mindset to drive our Talent Acquisition processes

• 4-7 years of industry experience in the end-to-end recruitment life cycle especially catering Tech / Engineering & Product
• Strong stakeholder management and commitment to continuous improvement
• Strong track record in sourcing qualified candidates, market intelligence, mapping, negotiating offers, and influencing management decision-making
• Working knowledge of various social media recruiting and should be aware of current market trends.
• Ability to execute recruitment strategy keeping a strong bar for candidate experience, diversity sourcing, and interview processes.
• Target driven, detail-oriented, and approachable with the ability to prioritize and work well in an environment with competing demands
• Critical thinker and problem-solving skills
• Clear written and spoken communication

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.