About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).

Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation.

While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.

Are you a strong and curious storyteller who can paint a picture about why Freshworks is a great place to work? Are you organized and enjoy having responsibility in driving communications about some of Freshworks’ most important company initiatives?

As the Internal Communications Manager you are the expert working for and with all departments and leadership teams to bring your best ideas to deliver meaningful content to employees. It’s because Freshworks is growing rapidly toward big goals as the global leader in business software people love to use!

Be an integral leader on the global Corporate Communications team and report to the director, Internal Communications to ensure we are shaping our employees’ experience. 

Roles and responsibilities 

• Conceptualise and execute internal communications programs across multiple delivery channels to our 5,000 employees in over 13 countries – including our Weekly Newsletter, Employee Spotlights, Intranet and more! 

• Coordinate stakeholders across different areas of the business and the company by maintaining a global calendar for Internal Comms.

• Take an audience-first approach when creating high-quality content, across all internal digital channels and continuously improving and striving for excellence. 

• Develop, write and edit communications for executives, including emails, FAQs, and presentations.

• Plan and execute internal events, globally, including All Hands and our Ask Management Anything series.

• Maintain globally consistent branding, standards and communications best practices,  collaborating on creative campaigns with the broader marketing team including social, employee brand, video and design.

Experience and Skills

• Proven experience as communications specialist (Preferably 8-12 years of work experience in corporate communications, internal communications, marketing communications)

• Experience in event management and content production for multi-channel events 

• Experience in copywriting and editing

• Excellent organizational skills

• Strong communication and interpersonal skill

• Sound decision-making ability

• Ability to develop and maintain strong working relationships both internally and externally

• Ability to work on given timelines 

• Detail oriented 

• Ability to handle multiple projects concurrently

• Good understanding of reputation management 

Educational Qualifications 

Post Graduate in Mass Communications/ Journalism/ Advertising 

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.