At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).

Freshworks is looking for a self-motivated Senior Solutions Engineer to complement our Pre-Sales team. You will play a critical role by being the technical expert that helps the sales team with new business opportunities as well as consulting or selling to the most strategic prospects and accounts at Freshworks. 

Solutions Product Engineers are responsible for articulating our value proposition, architecting technology solutions and offering thought leadership to both business and technical audiences. This role is ideal for someone with mid-market software pre-sales experience in a SaaS or technology product organization and experience with customer engagement/support, ITSM/ITIL and cloud based infrastructure. You have a passion for demoing solutions to prospects, great discovery skills, and the ability to act as a trusted advisor through all stages of the sales cycle to mid-market and enterprise customers. 

Your role and responsibilities:

• Work with our regional sales teams to convert prospects to customers
• Prepare and deliver bespoke technical product demonstrations at client meetings, webinars and customers events using storylines that resonate with the target audience
• Deliver product messaging to highlight Freshworks value proposition through whiteboard and slide presentations, proof of concept management and RFP response documents
• Respond to various functional and technical customers questions and requirements as well as performing complex workflow analysis and in depth examinations of the interaction between Freshworks and the customer’s infrastructure
• Collect, assess and convey different customer requirements to central product management
• Become an advocate for our brand and actively promote our product solutions and services to prospects, potential and existing customers, and partners
• Collaborate with internal organizations (including sales, product management, and client services) to execute sales strategy
• Train sales teams on the Freshworks' products suite, technical aspects and new product features

• Minimum 3 years of relevant experience in a similar technical pre-sales role, preferably in SaaS or software product environments
• Bachelor's or Master’s degree in information technology, computer science or a related field is an advantage
• Ability to explain complex technical concepts in a simple manner. (“Tell me like I am five”)
• Excellent communicational and listening skills, high-level presentation and demonstration skills, enthusiastic about helping and serving clients, strongly customer and solution oriented personality
• Highly driven individual with an execution focus and a strong sense of urgency
• A standout colleague who enjoys working in a high-energy sales team environment
• Fluent in German

These are some benefits you can expect from us in return:

• Great opportunity to build the European presence of a fast-paced organization
• Flexible career development path within an international environment
• Work closely with inspiring, supportive and interesting colleagues in an international team within a flat organisational hierarchy
• An experienced executive team of managers and experts
• FRIYAY’s: Additional fully paid company holidays on selected Fridays
• Enhanced Paid-Time-Off with an additional day for the 1st 5 years of service
• Company funded Life & Long-Term Disability insurance
• Learning & Reading budget of up to €1.000/year
• Fitness budget of up to €30/month
• Temporary COVID internet allowance of up to €70/month
• Temporary COVID One-Time home office set-up allowance of up to €250 (for new hires only)
• Free yoga classes twice a week
• Fully stocked pantry with healthy fruits, snacks, gourmet coffee, and breakfast options
• Weekly family lunch and quarterly team-building events
• Company Funded Employee Assistance Program (EAP) for both you and your family

Sounds interesting?

Then please apply here via our website and share your salary expectations as well as the earliest date you can join us. Feel free to visit our website to find out about other job postings.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.