About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).

Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation.

While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.

We are looking for a design leader to help build simple, familiar, intuitive, contextual experience for a modern - customer support software. In this role, you will lead a young accomplished team in evolving existing features and adding new features. You will contribute to everything design, including the process, design operations, research, and hiring in helping this happen. You will be part of an organization that believes in putting people
first, in craftsmanship and challenging the status quo. Your wingmen will be stellar product, development, product marketing peers who believe in delivering value through customer engagement and delight.

• You have 12+ years of experience and are strongly motivated to lead a design team 6+ years of direct people management experience.
• Experience of working in B2B SaaS (software as a service) industry is a plus.
• Track record of shipping delightful and simple experiences.
• Mentor, coach and Hire designers - Build a world class design team.
• You are able to provide well documented, actionable feedback on the product and design to the team
• You will play the role of a team captain and at times that of a coach to help your team accomplish results
• You are able to accommodate the needs of different perspectives, and stakeholders without sacrificing the core ethos of design.
• You have developed and practiced listening and communication skills to accomplish goals.
• Good understanding of design and product metrics
• You’re a stickler for attention to detail and can conduct detailed design reviews (interaction, visual design and UX copy) to ensure that this quality percolates through every design discipline
• Define the design strategy and vision for the product, leveraging user research, and customer experience to deliver simple and intuitive experience to our customers
• Bring value addition by thinking big and continuously improving the product experience
• Ability to translate complex workflows into simple and intuitive design solutions.  while also managing delivery and operations
• Ability to influence Product and engineering leadership to prioritize design problems and ensure it gets into the road map.
• Experience communicating with technical and non-technical stakeholders at all levels across the business
• Solving problems at the enterprise level excites you. You are willing to learn about a new industry, and the product and are strongly focused on delivering value based on the user's needs and goals

Any PG/Masters/Graduation with 12+ years of relevant Product design experience, preferably from B2B SaaS (software as a service) industry

These are some benefits you can expect from us in return:
Excellent compensation package including bonus
Fantastic start-up environment to learn & develop
Group contributory pension scheme & income protection
Private healthcare & travel insurance
Cycle to Work scheme & more…

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.