Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).

Freshworks is looking for an exceptional Global Director of Production to lead video content creation efforts across the organization as well as manage and scale our in-house team of 20+ video editors, designers and animators. As a leader on the Global Brand Marketing team, you will have a tremendous impact across the business by driving the vision and execution of our video storytelling. The ideal candidate will have extensive experience helping global companies unify and amplify their brand through video.

This role requires someone with a strong operational background with proven experience planning and tracking workflow across multiple concurrent projects in different locations. It requires someone skilled at sourcing and allocating resources to orchestrate multiple productions at once—from low-budget, quick-turnaround social posts to large-scale, globally-shot branded films—ensuring projects run seamlessly from start to finish, on-brand and on-budget. This person will work closely with our creative directors to establish and maintain high creative standards and with internal teams across Brand Strategy, Digital & Web Experience, Growth & Product Marketing, Employer Brand, Social, PR, and Events.

• 10+ years of production experience within a production house, creative agency, design studio and/or in-house marketing department.

• Comprehensive knowledge of production techniques, including live-action film, 2D/3D animation, editing, motion graphics, photography, VFX, web/UI animation, VR, AR and other new/emerging platforms and technologies.

• Broad experience in producing a wide variety of audio and video content, including broadcast and digital advertising, social media, demo videos, events, interviews, podcasts, thought leadership, webinars and other branded content.

• Stellar track record of managing production budgets and schedules of all sizes and lengths.

• Strong problem-solving skills with attention to detail.

• Portfolio demonstrating award-winning, innovative work across multiple channels with measurable impact to business growth. 

• Strong interpersonal skills to foster positive relationships.

• Ability to build rapport easily with diverse people.

• Able to thrive working cross-functionally in complex organizations, collaborating tightly with counterparts across Marketing.

Additional Skills Desired:

• Proven ability to thrive in a deadline driven, fast-paced environment and be highly organized and detail-oriented.

• Excellent communication and presentation skills.

• Comfortable receiving and delivering constructive feedback.

• Intellectually curious. Ability to think big – constantly pushing boundaries and elevating the expectations of what’s possible.

• A blend of both B2B and B2C marketing experience is highly preferred.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.

Summary of Freshworks Benefits:
Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Flexible PTO + paid time off, flexible spending, commuter benefits, work from home, and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.