At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including American Express, Sony, Vice Media, TaylorMade, Sotheby’s, Stitchfix, OfficeMax, Multichoice, Delivery Hero, ITV, and Klarna.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).

As Pipeline Operations Manager, you will play a key role in driving pipeline operations and business visibility for the Freshworks’ Business Development Team (Sales).  The Pipeline Operations Manager is a key role; working tirelessly in enabling pipeline visibility, growth, and velocity.  This role is a balance of communicator (e.g. meetings, emails, readouts) and operational planner (analysis, planning, project summaries).  You will be a key resource for Sales leaders in identifying and documenting pipeline-centric challenges - and play an important role in solving business challenges through cross-org collaboration (Biz Apps, IT, Marketing, etc).

As the Pipeline Operations Manager, your (typical) week will include: weekly check-ins with Sales and Marketing leaders, documenting status on ongoing projects and initiatives, driving ongoing data structure or related technical tasks, and engaging in ad hoc analysis to identify root-cause issues.

The ideal candidate has a passion for helping people and a knack for teaching technical concepts to non-technical personnel.  Reporting to the Senior Manager, Pipeline Analytics and Operations, you will play a key role on a team that supports Pipeline Operations at a global scale.
 

• Education: Bachelors or Masters in Engineering, Math, Business, or comparable technical concentration 
• Experience: minimum 3 to 5+ years driving Operations processes as an individual contributor and/or team lead 
• Demonstrable experience roadmapping and driving projects from planning to roll-out (multi-stage delivery) in a global business environment
• Experience collaborating cross-functionally (e.g. Biz Apps, Sales, Marketing, Finance) to identify and solve common business issues, develop operational steps in improving processes, and implementing operational protocols to ensure future success
• Ability to manage simultaneous tasks and deliverables in a fast-paced, globally-integrated, technology-oriented environment with autonomy to drive towards business goals without an obvious path to success
• Experience working first-hand with Senior Director and VP level Sales leaders - providing status updates, documenting business needs, and providing follow up on any pending items
• Knowledge of common Sales roles and principles (e.g. BDR, AE, Sales Funnel, Forecast Category, Conversion %, etc)
• Comfortable presenting data and related insights to global and regional Sales and Marketing leaders
• Passionate about helping organizations understand and solve large scale business challenges through reporting and analytics and streamlining operational efforts
• Familiarity with G-Suite and related tools

Prior experience in one or more of the following areas is preferred, but not required (great to have):

• Familiarity with the Agile Methodology or other Project Management protocols
• Demonstrable experience building reports and dashboards using BI visualization tools (e.g. Power BI, Tableau, etc)
• Familiarity with database technologies and tools (SQL/R/SAS/JMP etc.), data transformation and processing. Work experience with real data for customer business and market analysis is ideal
• Experience with Freshworks products (Freshsales (CRM) is a huge plus!)
   

Pay Range: $110,000-145,000+ comprising an annual salary & incentive compensation: You may also be eligible for equity and additional generous company benefits.

Summary of Freshworks Benefits:
Freshworks offers multiple options for dental, medical, vision, disability, and life insurance. Flexible PTO + paid time off, flexible spending, commuter benefits, work from home, and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

All your information will be kept confidential according to EEO guidelines.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.