Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).

• Develop talent acquisition strategies and hiring plans for national and international markets
• Lead employment branding initiatives
• Perform sourcing to fill open positions and anticipate future needs
• Be adept at both lateral hires and volume hires, willing to function as an individual contributor and mentor and guide new hires.
• Plan and conduct recruitment and selection processes (interviews, screening calls etc.)
• Ensure to give positive candidate interview experience by providing adequate information about the role, reducing waiting time, setting the expectations of FW culture, work atmosphere, taking and giving interview feedback etc
• Assist in employee retention and development
• Organize and/or attend career fairs, webinars, recruitment drive etc
• Use metrics to create reports and identify areas of improvement

• 8-10 years experience in recruitment - in Tech/ Non Tech Hiring (Sales, marketing, finance, technical support etc)
• Adept at converting the candidates to a successful closure
• Experience in full-cycle recruiting, sourcing and employment branding
• Understanding of all selection methods and techniques
• Proficient in the use of social media and job boards
• Willing to understand the duties and competencies of different roles
• Good knowledge of Applicant Tracking Systems (ATS) and databases

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.