About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).
Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).
Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation.

While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation.
Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.

About the role

At Freshworks, we are betting on our Developer Platform to ensure our SaaS products can power all kinds of businesses and teams for our customers. As a Technical Writer, you will help us engage the developer community that will craft applications and integrations on our platform. You will publish technically sound, intuitive, and clear reference material for our developers as well as own the quality of all our engineering communication to the outside world.
This role ensures exposure to developer and API documentation, a recent avenue for technical writers and still a nascent field in India. The job also involves working at one of the coolest ventures in the country, amongst a team with a youthful attitude and mature  technical knowledge.

As a senior technical writer working for our Developer Platform team, a day at your job entails,

• Working independently and generating accurate content with optimal guidance from engineering teams.
• Adhering to established writing standards and documentation processes and ensuring timely delivery of quality content.
• Proactively seeking feedback from developers and senior writers and incorporating the same into content.
• Interacting with engineering teams to work on REST APIs and supporting documentation.
• Collaborating positively with peers to study, discuss, and retrospect written content from the perspective of bettering it.
• Closely working with our Developer Relations team and helping them with developer-facing content published through blog posts and tutorials.
• Updating legacy content to align it to the new documentation standards.

Requirements

• Years of experience: 4 to 5 years
• Advanced English user - C1 level of the CEFR standard. Strong receptive (listening and reading) and productive (writing and speaking) communication skills are necessary requirements for this role.
• Previous experience in generating content for product documentation.
• Proven experience in working with a team, in a fast-paced development environment. Providing appropriate references is an added advantage.
• Proven experience in working with strong engineering concepts. Holding an engineering or any equivalent technical qualification is an added advantage
• Independent, self-motivated, and organised.
• Familiarity with HTML, CSS, Static Site Generators.
• Familiarity with REST APIs.
• Familiarity with Continuous Deployment and Git.
• Ability to learn and adopt new technologies without getting demotivated or rattled by
uncertainties or failures. Our engineering team is always glad to help with the learning
• Ability to work with the extended team with a positive, cheerful, open, and transparent attitude.
 

Engineering degree or any equivalent technical qualification with exposure to coding. As a developer documentation writer you would be expected to read and comprehend code. 

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.