About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).

Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation.

While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.

Job role:

Powering all our Freshworks products underneath the hood is our Freshworks Neo (Platform services) that focus on offering scalable, enterprise-grade, eco-system enabling foundational components like Identity & Security, Analytics, Marketplace, Search, Channels & Collaboration, etc.

We are looking for someone who can help us build these highly customizable, scalable, and composable platform components to prepare Freshworks for its next stage of growth. You will also collaborate with marketing, sales and support to ensure
that word gets out to people and they get to see what you are building.

Responsibilities:

• Lead team in developing and implementing product vision and strategy.
• Meet regularly with key customer facing teams to collect and analyse user feedback to shape new product ideas and user requirements.
• Implements usage tracking and analyze patterns to validate new feature requirements and monitor feature adoption and usage.
• Have strong solution skills in translating customer needs to product functionalities.
• Work with the leadership team in planning the product roadmap.
• Convert ideas to prototypes and demonstrate them to the key partners.
• Coordinate with the engineering team to plan and deliver features on time.
• Stay on top of the market and competitions.
• Act like an owner for the success of your product.

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• 6+ years of working in global/cross functional software teams in a B2B software product company.
• 4+ years of core product management experience in building features for developer facing or deep tech or B2B software products. Experience of having worked through various stages of scale is a plus.
• Being empathetic and having a strong listening ability to understand the other person - may it be a customer or a stakeholder.
• Ability to arrive at Intuitive & simplistic solutions. 
• Ability to think through problems in a very abstract way is a must-have
• Ability to communicate complex technical concepts/customer problems in a simple way to internal & external stakeholders and various skill levels like GTM folks, engineers, other product managers.
• A track record of making day-to-day data-driven decisions in a fast-evolving environment while keeping an eye on the overall vision. 
• Prior experience working as a software developer or experience product managing APIs or other technical components is a huge bonus.

You can know more about Freshworks Platform here: https://www.freshworks.com/platform/

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.