Graduate Trainee - Customer Support
- Function: Customer Support(CXG)
Freshworks makes it fast and easy for businesses to delight their customers and employees. More than 50,000 companies use Freshworks SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated global team operating from 13 locations to serve our customers throughout the world.
Freshworks has received numerous accolades ranking #16 on the prestigious Forbes Cloud 100 and #22 on the Battery Ventures/Glassdoor Best Places to Work lists.
About the role - Customer Support:
The customer support team takes care of technical account management for all our customers. They help troubleshoot and resolve issues that customers might have and provide assistance as and when required. Anyone who likes to troubleshoot, get to the root cause and solve problems and helping customers resolve their issues are a natural fit for the customer support team.
What we look for:
Freshworks is looking to hire smart, determined and passionate students who'll be graduating in 2022 for our customer support team. Here is a short description of traits that we look for in from students fresh out of college:
- Clear, concise, and effective written and oral communication skills.
- Empathy towards customers and understanding their needs.
- Ability to thrive in a fast-paced performance-driven environment.
- Interest, curiosity and openness to learning new technologies.
- Flexibility in working in different rotational shifts/regions/markets. This is absolutely mandatory because shifts and regions will be allocated based on business requirements.
- Prior internship experience in B2B or product companies in any of these domains is an added bonus.
- Shortlisted profiles will be invited to a screening assignment. We will send out invites in a periodic manner and give one week to complete it.
- All our interviews will be virtual video interviews on Zoom, since we are all working remotely for the time being.
- We will plan multiple interview drives - they may be spread over 2-3 dates to accommodate all candidates.
- Given the context of Covid and remote work – Freshworks is working partially remotely (as things stand today). While we have office locations in Chennai, Bangalore and Hyderabad – the support team is based primarily out of Chennai and this role will be for the Chennai location only.
- We are also tentatively looking at an office in Coimbatore in the near future and take your preference in case you wish to be based out of Coimbatore.
- We are also slowly returning back to the office in phases, and will expect those hired to work out of the Chennai office upon joining.
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.