At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and business.

Freshworks makes it fast and easy for businesses to delight their customers and employees. More than 50,000 companies use Freshworks SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated global team operating from 13 locations to serve our customers throughout the world.

Freshworks has received numerous accolades ranking #16 on the prestigious Forbes Cloud 100 and #22 on the Battery Ventures/Glassdoor Best Places to Work lists.

• Apply a structured methodology and lead change and project management activities across Europe.
• Lead, guide and support multiple workstream leads / vendors through the design and
• implementation of targeted project & change strategies appropriate communication and
• feedback loops
• Represent the European region in global HR projects that are being deployed at Freshworks
• Develop project and change management plan and strategy in alignment with the overall
• transformation plan
• Apply a change management process and tools to create a strategy to support the adoption of
• the changes required by a project or initiative.
• Support communication efforts
• Support the design, development, delivery, and management of communications and other
• project deliverables.
• Assess the change impact across people, process, policy, and structure
• Stakeholder identification and alignment
• Conduct impact analyses, assess change readiness, and identify key stakeholders.
• Process mapping and value stream analysis
• Write and refine operational documentation and SOP’s to support the team where appropriate
• Conduct training needs assessment
• Support training efforts
• Provide input, document requirements, and support the design and delivery of training
• programs.
• Work with the program lead and HR functional teams in driving end to end transformation and
• support different project workstreams, and manage overall project activities, plans, and
• schedules associated with deliverables and milestones
• Develop success measures and long-term sustainability

• Complete change management assessments.
• Identify, analyze, and prepare risk mitigation tactics.
• Identify and manage anticipated resistance.
• Consult and coach project teams.
• Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, and resistance management plan.
• Support and engage senior leaders.
• Coach managers and supervisors.
• Support organizational design and definition of roles and responsibilities.
• Integrate change management activities into the project plan.
• Evaluate and ensure user readiness.
• Manage stakeholders.
• Define and measure success metrics and monitor change progress.
• Support change management at the organizational level.
• Business case creation and management
• Value tracking and realization

• Great opportunity to build the European presence of a fast-paced global growth start-up from scratch

• Flexible career development path within an international environment

• Work closely with inspiring, supportive and interesting colleagues in an international team within a flat organisational hierarchy

• An experienced executive team of managers and experts

• FRIYAY’s: Additional fully paid company holidays on selected Fridays

• Enhanced Paid-Time-Off with an additional day for the 1st 5 years of service

• Company funded Life & Long-Term Disability insurance

• Learning & Reading budget of up to €1.000/year

• Fitness budget of up to €30/month

• Temporary COVID internet allowance of up to €70/month

• Temporary COVID One-Time home office set-up allowance of up to €250 (for new hires only)

• Free yoga classes twice

•  a week

• Fully stocked pantry with healthy fruits, snacks, gourmet coffee, and breakfast options

• Weekly family lunch and quarterly team-building events

• Company Funded Employee Assistance Program (EAP) for both you and your family

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.