Freshworks Software Engineer

Company Description

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and business.

Freshworks makes it fast and easy for businesses to delight their customers and employees. More than 50,000 companies use Freshworks SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated global team operating from 13 locations to serve our customers throughout the world.

Freshworks has received numerous accolades ranking #16 on the prestigious Forbes Cloud 100 and #22 on the Battery Ventures/Glassdoor Best Places to Work lists.

Job Description

About the Role:
As a Software Engineer / Product Developer, you will work to ensure that each of Freshworks products works seamlessly at scale and also build features that inspire customer happiness. You will work with a team of highly talented engineers who swear by the coded script. In this role, your capacity to align and lead a team to build whatever it takes to delight our customers will shine through.

Responsibilities

As a Software Engineer / Product Developer you will design and implement multi-tier (DB, services and web) software applications, and document, test, fix and enhance systems when needed. In your agile team, you will closely work with engineers, architects, managers, design, QA and operations teams, and create solutions that meet business requirements. You will spend most of your time developing clean code with limited abstraction. In this role, you will also lead and mentor team members across functions. You will also implement and support compliance to Freshworks compliance and information security processes

Requirements

- 1-3 years of prior experience
- Advanced understanding of OOPS
- Knowledge of SDL (Software development Lifecycle)
- Experience of working in an Agile environment
- Good at Code review and design review
- Ability to design for scale and Performance
- Solid problem-solving skills
- Experience with hands-on programming
- Expertise in data structures and algorithms
- A background in Engineering with sound oral and written communication skills

Additional Information

Experience / Desired Skills (but not all required)

- Degree in Computer Science or equivalent practical experience
- Experience with large-scale systems
- Intermediate knowledge of Ruby on Rails
- Prior experience with AWS
- Experience with open-source projects
- Experience troubleshooting in a SaaS environment with an assertive deployment schedule

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.