At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).

Imagine your ideal role as an HR Manager…. Rapid growth? Check. Awesome team? Check. Broad responsibility? Check. A fantastic culture? Check. Ability to shape the role to suit your strengths? Check.
Freshworks is looking for an HR Manager to join its team in Europe. The position is based in Berlin. This individual contributor role would include broad responsibility across functions in a prominent leadership role of influence in the region.

As a business, Freshworks is disrupting business software. Meanwhile, the HR function is focused on making Freshworks the most loved company by employees. We are about more than simply employee engagement. We are focused on creating “Moments of Wow” for our employees. 

Responsibilities:

• You will own and support driving the people strategy for the EU. The role reports to the Head of HR EU

• Lead and implement end to end HR Strategy, initiatives, processes, and priorities

• Serve as a coach, HR consultant on all people topics and employment matters, thus partnering with Leaders and managers and enabling HR to scale

• The role is expected to engage robustly with all COEs and ensure COE processes are executed in the EU region (Centre of excellence portfolios include- Compensation & Benefits, HR Operations, Talent Acquisition, Legal, Learning & Development, Employee Wellbeing, Leadership Development) to provide counsel on a plethora of topics to the EU leaders and people managers

• Represent the region in all global HR projects and ensure leveling up of HR processes

• Own and spearhead Diversity and Inclusion initiatives in the EU region

• Support your teams with data-driven recommendations that improve team effectiveness, build leader capabilities, and innovate improvements to the employee experience. 

• Lead all change management initiatives pertaining to people topics and facilities 

• You will have the opportunity to lead and participate in global projects such as building mechanisms to improve senior leadership development, drive inclusion diversity improvements, and workforce planning.

• Build mechanisms and sustain momentum for robust Talent Management (Talent Reviews, Succession Planning, HiPo Development, and Executive Coaching) by partnering with the HRBP leader and OD

• 10 + years’ experience of operating at a senior HR level with demonstrated success in meeting exceptionally high standards in a multi-site, high volume, fast-paced, customer-focused, hands-on environment and Tech space is an advantage

• A Masters degree in Human Resources or related field is required

• Fluency in spoken and written German and English

• Strong knowledge of German Labour Law is a must. Broader knowledge of employment law of other European countries such as the UK, NL, and FR preferred

• Demonstrated skill at influencing Sr. Leaders and pushing back to ensure a great employee experience.

• Influencing skills and ability to effectively interface with senior leaders

• Project management and execution skills – skilled in working asynchronously

• Ability to dive deep, attention to detail, and follow-through

• Understanding of all gamuts of HR partnering: Performance management, compensation and benefits, Learning & Development, Change management, organizational design, employee engagement, and Works council management

• You have a data-driven approach to HR management without sacrificing culture and the unique work environment that Freshworks prides itself on.

• Experience assessing management and executive talent

• Coaching and consulting experience

• Able to travel (including international), as appropriate

These are some benefits you can expect from us in return:

• Great opportunity to build the European presence of a fast-paced global growth startup from scratch

• Flexible career development path within an international environment

• A fun startup work environment in the middle of Berlin

• Work closely with inspiring, supportive and interesting colleagues in an international team within a flat organizational hierarchy

• An experienced executive team of managers and experts

• Fully stocked pantry with healthy fruits, snacks, gourmet coffee, and breakfast options

• Weekly family lunch and quarterly team building events

• Partial financial assistance for German language courses

Sound interesting?

Then please send us your application and share your salary expectations as well as the earliest date you can join us. Please also feel free to visit our website to find out about other job postings.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.