About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).

Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation.

While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.

In this Staff Program Manager role, you will work :
● Cross functionally to scale day to day operations of the Business Unit including process creation and
management of various cross-functional initiatives.
● This position is people, data, process and communications intensive.
● It requires critical thinking, independence, agility, analytical, organization and interpersonal skills. The
ability to interact with leaders at all levels in a fast-paced environment.
Responsibilities will include:
● Drive a regular cadence of project planning and reporting to be able to derive meaningful insights by
connecting the business unit portfolio with financial and strategic objectives, including organizing and
facilitating regular cadence of cross-functional reviews.
● Drive rigor and visibility around key business metrics by developing and owning operational dashboards
to track business goals, hiring, headcount allocation, team charters, cross-functional dependencies etc.
● Partner with Analytics team to ensure targeted data and metrics are available for streamlined
decision-making, ad hoc analysis and decision support.
● Manage complex projects to on-time execution.
● Support business reviews, town-halls as needed.

Bachelor's degree or equivalent required. Industry experience in the Software, Cloud, or Infrastructure
preferred. 10+years of exp with a minimum of 3-4 years experience in program mgmt.
● Ability to multi-task and manage multiple priorities effectively.
● An outstanding teammate with a can-do attitude, and consistent record of leading or working with
diverse teams across multiple locations.
● Ability to operate independently and shift priorities quickly, while maintaining a high degree of
organization and control.
● Excellent written and verbal communication skills.
● Executive presence, with the ability to address and influence both executive and mid-level management
audiences.

These are some benefits you can expect from us in return:
Excellent compensation package including bonus
Fantastic start-up environment to learn & develop
Group contributory pension scheme & income protection
Private healthcare & travel insurance
Cycle to Work scheme & more…

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.